Working together, supporting your team, reaching for the best in a high-volume, high paced environment is second nature to you.
Sodexo is seeking an experienced Patient Experience Manager 2 to lead daily operations for our food team at Christiana Hospital, located in Newark, DE . This position will have the expectation of being able to work in all three listed locations Christiana Newark, Christiana Wilmington, Christiana Elkton MD and live near and or within the region.
If you have extensive experience in a healthcare environment - you are encouraged to apply now!
Christiana is 1039-bed hospital, 1.3-million-square-foot, modern facility in Newark, Delaware, Christiana Hospital provides a level of care only available in large-scale teaching hospitals. Christiana Hospital includes Delaware’s only Level I trauma center (as verified by the American College of Surgeons), which is prepared to handle the most extreme medical emergencies. In fact, it is the only Level I trauma center on the East Coast corridor between Baltimore and Philadelphia.
Sodexo is seeking a service oriented leader to enhance the patient dining experience at a 3 hospital system located in Wilmington, Newark, DE and Elkton MD. Successful candidates will have a proven track record in the hospitality industry and be able to develop strategies to deliver an exceptional dining experience to patients in an hospital setting. This position will have 3 ambassadors as part of the patient experience team.
Responsibilities will also include:
- Rounding with existing patients, families, and Nursing personnel
- Collaboration with hospital clinical and administrative leadership
- Collecting, organizing, and trending data
- Communicating findings with both Nutrition Services and interdisciplinary teams
- Networking with other hospitals to identify best practices
- Some oversight of the Diet Office and supervision of Diet Office hourly staff & patient services hourly staff
- Daily patient meal rounding utilizing Service Depot, interacting with patients and nursing staff
- Identifying and implementing process improvement initiatives to increase patient satisfaction
- Ensuring food safety and sanitation compliance
- Oversee patient tray line to ensure meal accuracy
Reporting to the General Manager, the ideal candidate will:
- Work closely with the Clinical Nutrition
- Act as the liaison between the dietitians, nurse managers
- Work with the other Sodexo Managers with the goal of enhancing the patient experience and dinning experience
- Regularly analyze patient satisfaction data and implement additional measurements and action plans in these areas to achieve optimal unit performance
- Demonstrate excellent communication and customer service skills
Sodexo offers a full array of benefits including paid time off, holidays, medical, dental, vision, 401K and access to ongoing training and development programs, tuition reimbursement, plus health and wellness programs.
Not the job for you?
At Sodexo, we offer Culinary positions in a variety of business segments, including Corporate, Schools, Campus, Government and Agencies, Healthcare, Senior Living and Sports and Leisure locations across the United States.
Employees who work at Christiana Health System are required to be fully vaccinated against COVID-19 as a term and condition of employment, absent a legally required exception, and are required to report their vaccination status and provide proof of vaccination.