#x. A 0; Conduct thorough research to understand and resolve customer inquiries or issues using various computer programs and resources. Provide personalized and professional customer service to ensure a positive experience for each customer. Work independently to prioritize and manage a queue of cases, addressing each case with attention to detail and accuracy. Utilize critical thinking skills to analyze complex situations and develop creative solutions to resolve customer concerns. Maintain a ... more details
We are seeking a highly motivated and career-oriented individual to join our team as a Customer Inquiry Resolution Specialist. In this role, you will be responsible for providing exceptional customer service while conducting research and resolving inquiries using multiple computer programs. This position is not a typical call center role; instead, it involves critical thinking, adaptability, and a high level of independence.
Schedule: Monday – Friday 8:00AM – 5:00PM Compensation: $20.00 Work from home with occasional visits to the site. Onsite Training (Mechanicsville, VA) Temp to Hire opportunity with a leading US provider of home healthcare equipment.
Key Responsibilities:
Conduct thorough research to understand and resolve customer inquiries or issues using various computer programs and resources.
Provide personalized and professional customer service to ensure a positive experience for each customer.
Work independently to prioritize and manage a queue of cases, addressing each case with attention to detail and accuracy.
Utilize critical thinking skills to analyze complex situations and develop creative solutions to resolve customer concerns.
Maintain a number-oriented approach, tracking open and closed cases and meeting performance metrics.
Adapt to changing priorities and handle a diverse range of cases, as every situation is unique.
Communicate effectively with customers and colleagues, articulating thoughts and solutions clearly and professionally.
Demonstrate a strong commitment to continuous learning and career advancement within our organization.
Uphold the organization’s commitment to safety and security in all interactions and activities.
Qualifications:
Demonstrated competency in computer programs and systems.
Excellent critical thinking skills and ability to work independently.
Highly motivated and self-starting with a strong desire for career advancement.
Outstanding communication skills, both verbal and written.
Ability to thrive in a dynamic, fast-paced environment.
Previous experience in customer service, research, or a related field is a plus but not required.
This position offers a unique opportunity for individuals who are looking for a career path in a customer service-oriented research role within a safe and supportive organization. If you are a proactive, adaptable, and motivated individual with a passion for customer service and research, we encourage you to apply.
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