Job Abstract

Axiom Staffing Group in Hanover has an immediate opening for an experienced, organized and detail-oriented Customer Service Representative (CSR) at one our clients. The CSR is responsible for exceeding customer expectations by handling inquiries, processing orders and meeting deadlines in a courteous, efficient and timely manner. The CSR communicates regularly with both internal and external customers and is expected to be professional and respectful at all times.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide customers with quotes on catalog items, product/service availability, lead times, and/or tracking using the company pricing systems and policies
• Handle customer inquiries, orders, concerns, etc. in a way that leaves the customer with a feeling of satisfactory resolution, and involving management when necessary
• Demonstrate strong product and service knowledge
• Strong verbal and written communications skills are necessary as well as accuracy in entering customer orders and verifying the data is entered correctly
• Stay current with new and existing product development
• Capable of working independently within a team environment
• Represent the company in a way that projects an image of quality, integrity and superior understanding
• Must be available to work Monday - Friday; 9:30 AM - 6:00 PM. No weekends or holidays

MINIMUM QUALIFICATIONS

• High School Diploma or GED required, college degree or equivalent experience preferred
• Customer Service experience in the manufacturing industry a plus
• Ability to handle high call volume in a fast-paced environment
• Proficient with Microsoft Office products
• Excellent interpersonal and communication skills
• Displays enthusiasm, initiative, and pride in work
• Effective time management and organizational skills
• Demonstrate a sense of urgency in completing work assignments, and uses a proactive approach in all duties

If you are looking for a great work environment, excellent training to ensure your success, competitive pay and exceptional benefits that includes health, dental, vision, 401(k) and paid time off consider a career with this company. They are an Equal Opportunity Employer that embraces diverse skills, perspectives and ideas that help our business grow.

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