Job Abstract

Job Title: Receptionist Assistant

Location: 3935 Sunnyside Drive Harrisonburg VA 22801

Days Worked: One evening per week & every other weekend required. Rotating holidays.

Shift Start Time & End Time (Weekdays): 4:30pm-8:00pm

Shift Start Time & End Time (Weekends): 8am-2:00pm or 2:00pm-8pm

Position Overview & General Responsibilities:

We are currently seeking a Receptionist Assistant to support the daily operations of our Residential Living department. In this role, you will have the opportunity to be one of the first to greet coming and going residents, families, visitors, vendors, team members, and anyone who enters the campus. The primary responsibilities of the Receptionist Assistant are to welcome and direct visitors with warmth and sincerity upon arrival and provide accurate and speedy information to callers to assist in their needs.

Duties

• Project professional image of Sunnyside at all times.
• Answer incoming calls promptly and courteously.
• Take and forward messages accurately; notify staff members of emergency messages promptly.
• Greet visitors and guests with warmth and sincerity and provide accurate information to assist them in their visit.
• Act as a command base during fire drills and emergencies; relay messages and “All Clear” during fire drills and other emergencies as needed.
• Perform copy jobs for other departments timely and accurately.
• Be knowledgeable of the copy machine and its’ functions.
• Sell stamps, movie tickets, meal tickets and copies to residents and staff.
• Collect or charge accounts for monies for items purchased and/or guest accommodations.
• Sign out keys for specific campus locations as needed.
• Handle monies and give change as needed using basic mathematical skills in order to maintain accuracy.
• Maintain a neat and clean reception area at all times.
• Other duties as assigned.

Culture & Work Environment

Join a team where you are proud of the community in which you work. At Sunnyside, we want each team-member to S.H.I.N.E both on and off campus (Service Before Self, Hospitality with Heart, Inspiring Excellence in Each Other, Nothing Less Than The Best, and Enjoy your Journey). With a plethora of flexibility, growth opportunities, a safe learning environment, on-sight training, and an engaging/motivational atmosphere, you can rise into your new career path. This job operates in a residential style care environment with normal lighting levels (except where lighting is reduced in resident rooms), comfortable temperature ranges, good air quality, ventilation, and low noise levels. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures. General hazards related to operation and maintenance of office equipment. Minimal hazards if universal precautions are followed. Sunnyside is a not-for-profit Senior Living life plan community situated on 150+ acres in the rolling hills of the Shenandoah Valley in Harrisonburg, Virginia. More than 500 residents call Sunnyside their home.

Qualifications:

• High school diploma or general education degree (GED) preferred.
• Basic computer skills required.
• Prior work experience in the long-term care industry or working with older adults preferred.
• Ability to work with confidential information and maintain its’ integrity.
• Ability to process information accurately, make appropriate decisions and take appropriate action based upon the information available.
• Sincere interest in working with the elderly.
• Be creative, positive, energetic, organized and patient.
• Strong customer service skills; maintain a hospitality approach when engaging all individuals.

Physical & Environmental Considerations:

• This job operates in an environment with activity rooms and office space with normal lighting levels, temperature ranges, air quality, ventilation and noise levels. Special events, temperatures vary with the season and location.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• The employee is frequently required to sit for long periods of time. Additionally employee will routinely sit, stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 30 lbs or less and occasionally more than 40 lbs. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures.
• General hazards related to operation and maintenance of office equipment. Minimal hazards if universal precautions are followed.