Contributes to the success of Summa Health System provider alignment goals through the oversight of Summa Health Network (SHN) and New. Health Collaborative (NHC) provider operations. Effectively engages providers in SHN with Summa Health System while preparing, advancing, and implementing NHC providers with payer partner value-based agreements and NHC resources. A highly visible market-facing role, building meaningful relationships with both community independent providers, employed providers a... more details
Director, Provider Operations & Quality Improvement
Summa Health - 1077 Gorge Blvd, Akron, OH
Full-Time / 40 Hours / Days
Summa Health System is recognized as one of the region’s top employers by a number of third party organizations, including NorthCoast 99. Exceptional candidates gravitate to Summa because of its culture, passion for delivering excellent service to our patients and families commitment to our philosophy of servant leadership, collegial working relationships at every level of the organization and competitive pay and benefits.
Summary:
Contributes to the success of Summa Health System provider alignment goals through the oversight of Summa Health Network (SHN) and NewHealth Collaborative (NHC) provider operations. Effectively engages providers in SHN with Summa Health System while preparing, advancing, and implementing NHC providers with payer partner value-based agreements and NHC resources.
A highly visible market-facing role, building meaningful relationships with both community independent providers, employed providers and other relevant stakeholders throughout Summa Health (e.g., information technology, health plan, ambulatory services etc.) Leading the development and maintenance of high functioning, aligned provider networks that work collaboratively with Summa Health’s population health vision and strategy.
Formal Education Required:
a. Bachelor’s degree required.
b. Advanced degree (MBA or HealthCare Administration) in a relevant field or equivalent experience
Experience and Training Required:
a. Six (6) years of experience in healthcare environment that has provided knowledge of healthcare/managed care delivery system, physician hospital organizations and physician relations. Minimum five (5) years direct supervisory experience in a healthcare/managed care environment.
b. Experience in performance improvement or process improvement, and/ or training including project management.
3. Other Skills, Competencies and Qualifications:
a. Excellent leadership, communications, organizational, and analytical skills
b. Strong informatics and analytic background.
c. Demonstrated success at building effective cross function and multi-disciplinary teams.
d. Experience with outcome measures and metrics.
e. Ability to direct the work efforts of others and to communicate verbally and in writing with all levels of the organization as well as community organizations.
f. Assumes accountability for demonstrating behaviors consistent with the customer service policy.
g. Population Specific Competency: Ability to effectively interact with patients/customers with the understanding of their needs for self-respect and dignity.
h. Ability to professionally represent Summa Health System and its services to physicians, payers, and other third-party vendors/consultants.
i. Ability to develop and manage a project plan to include resources and deadlines.
j. Experience making presentations to large and disparate groups.
k. Excellent meeting facilitation skills required.
l. Coaching and consulting skills preferred.
m. Ability to easily adapt to changes in both individual project(s) and the health care environment.
n. Must demonstrate strong problem-solving skills with the capacity to anticipate and identify ever changing needs for the practices as they arise.
o. Ability to work with little or no direct supervision & manage a large volume of work.
p. Must demonstrate confidentiality with clinical, management, and other organizational data/information.
q. Demonstrates knowledge of care management strategies and the management of chronic conditions
r. Possesses knowledge in quality / performance improvement, information systems and their applicability to clinical effectiveness/ outcomes.
4. Level of Physical Demands:
a. Sedentary: Exerts up to ten pounds of force occasionally and/or a negligible amount of force frequently
$54.22/hr - $81.33/hr
The salary range on this job posting/advertising is base salary exclusive of any bonuses or differentials. Many factors, such as years of relevant experience and geographical location are considered when determining the starting rate of pay. We believe in the importance of pay equity and consider internal equity of our current team members when determining offers. Please keep in mind that the range that is listed is the full base salary range. Hiring at the maximum of the range would not be typical.
