Job Abstract

Relocation?

No

Type

Regular Full-Time

Are you a polished training professional with a strong aptitude for Web-based applications? Do you have experience with online and face-to-face presentations?

LRP Media Group is looking for a Product Implementation Trainer and Support Representative to provide implementation training and help desk support for our Web-based legal resources and eLearning sites.

• Work with customers to develop roll-out and implementation plans
• Provide help desk support and customer research assistance for a variety of Web-based applications
• Develop and maintain telephone and email customer relations
• Adapt customer support strategies for users with varying levels of computer literacy
• Follow up and resolve customer support issues via telephone and email
• Manage and update an extensive database documenting activities and customer contacts

• High school diploma or GED
• Ability to work a hybrid schedule at the Horsham, PA office, one day a week.
• Proficient knowledge of Microsoft Windows and Office
• Aptitude for using, training, and trouble-shooting Web-based applications
• Ability to quickly learn new software concepts
• Effective communication skills, verbal and written
• Ability to work comfortably in a team environment to achieve common goals
• Reliable transportation and a valid driver's license
• Ability to travel out of state and overnight up to 25%

Desired Qualifications:

• Previous help desk experience
• 4-year degree preferred, but not necessary

LRP Media Group is an innovative media giant that has been in business for over 40 years.

• Believes in a strong work-life balance and that challenging work should benefit the customer, the company, and you.
• Provide competitive salaries and an attractive benefits package, including group health insurance, paid sick and vacation time, holidays, and a 401(k) Retirement Plan with a company match.
• Promotes an inclusive work environment that fosters personal growth, provides resources for wellness, and is overall enjoyable.
• Check out the reviews from current verified employees at https://www.comparably.com/companies/lrp-publications

LRP is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.