Provides problem resolution, analysis, specifications, configurations, coordination, testing, and installation of technological equipment and mobile device based hardware, software, peripherals, local area networks (LA - Ns), and other related end user equipment. Assists in the development of computer and mobile devices systems standards that are: secure, robust, cost-effective, and meet the functional needs of Sutter Health. Provides support in the maintenance of asset control and adherence to ... more details
Organization:
SHSO-Sutter Health System Office-Bay
Position Overview:
Provides problem resolution, analysis, specifications, configurations, coordination, testing, and installation of technological equipment and mobile device based hardware, software, peripherals, local area networks (LANs), and other related end user equipment. Assists in the development of computer and mobile devices systems standards that are: secure, robust, cost-effective, and meet the functional needs of Sutter Health. Provides support in the maintenance of asset control and adherence to departmental and system policy directives while maintaining the highest level of data security. Provides technical training and knowledge transfer to department personnel and colleagues.
Job Description:
EDUCATION
Equivalent experience will be accepted in lieu of the required degree or diploma.
PREFERRED EXPERIENCE AS TYPICALLY ACQUIRED IN:
1 year recent relevant experience.
1 year setting up computer workstations with all applicable software, drivers, applications, and network client modules.
1 year customer service experience in an IS setting.
1 year proven experience in the creation and publication of documentation for both end-users and technical personnel.
SKILLS AND KNOWLEDGE
Advanced knowledge on Microsoft and Macintosh operating systems.
Advanced knowledge of active directory and associate file systems.
Advanced knowledge of network topology.
Advanced knowledge of quality control methods, understanding of problem identification, and resolution analysis.
Technical knowledge of installing, upgrading, and maintaining end user devices in a large corporate environment and basic network administration.
Proficient in Microsoft and Macintosh system administration tools.
Customer service skills from per diem employees to key stake holders while maintaining sensitivity to operations in a health care environment.
Adept in time management within provided guidelines.
Ability to analyze information, problems, situations, practices, or procedures in order to identify relevant concerns and factors, including the ability to validate and submit knowledge base updates and additions.
Job Shift:
Days
Schedule:
Full Time
Shift Hours:
8
Days of the Week:
Monday - Friday, Variable
Weekend Requirements:
As Needed
Benefits:
Yes
Unions:
No
Position Status:
Non-Exempt
Weekly Hours:
40
Employee Status:
Regular
Number of Openings:
1
Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.
Pay Range is $37.13 to $55.69 / hour
The salary range for this role may vary above or below the posted range as determined by location. This range has not been adjusted for any specific geographic differential applicable by area where the position may be filled. Compensation takes into account several factors including but not limited to a candidate’s experience, education, skills, licensure and certifications, department equity, training and organizational needs. Base pay is just one piece of the total rewards program offered by Sutter Health. Eligible roles also qualify for a comprehensive benefits package.
Qualified applicants with arrest and conviction records will be considered for employment. Applicants for specific positions are still required to disclose certain convictions during the application process, and those convictions may also be considered in determining eligibility for employment in accordance with applicable law.
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