Creates a positive first impression for patients, families and visitors when they enter various key access points to any Summa hospital. Efficiently provides direct assistance to patients, families and/or visitors ranging from confirmation of scheduled appointments, pre-registration status, testing/department locations, etc. Interacts using a team-centered approach to a variety of support venues which may include, but not limited to: Volunteers, Central Transport, Valet, others. Formal Education... more details
Service Ambassador/Information Desk
Full-Time Days, Summa Akron Campus
Rotating weekends/holidays
Summa Health System is recognized as one of the region’s top employers by a number of third party organizations, including NorthCoast 99. Exceptional candidates gravitate to Summa because of its culture, passion for delivering excellent service to our patients and families commitment to our philosophy of servant leadership, collegial working relationships at every level of the organization and competitive pay and benefits.
Summary:
Creates a positive first impression for patients, families and visitors when they enter various key access points to any Summa hospital. Efficiently provides direct assistance to patients, families and/or visitors ranging from confirmation of scheduled appointments, pre-registration status, testing/department locations, etc. Interacts using a team-centered approach to a variety of support venues which may include, but not limited to: Volunteers, Central Transport, Valet, others.
Formal Education Required:
- High School diploma or equivalent
Experience and Training Required:
- Able to demonstrate basic computer skills and possess the ability to maintain the ability to use various computer applications.
- One (1) year experience in direct role in customer service.
- Must be able to meet and exceed the Service Excellence Standards of Summa Health System.
Other Skills, Competencies and Qualifications:
- Population Specific Competency: Ability to effectively interact with populations of patients/customers with an understanding of their needs for self-respect and dignity.
- Able to display consistent, compassionate communication for patients, families and visitors.
- Able to identify patients/visitors who are in need of assistance
- Possesses excellent customer service skills and demonstrate openly a willingness to serve the public.
- Able to actively listen to patients/visitors with understanding, empathy and professionalism.
- Must maintain accurate knowledge of the hospital layout and new building construction.
- Maintains an optimal balance between exceptional customer service delivery and the strategic plans of the Patient Access Team and Summa Health System overall.
$15.30/hr - $18.36/hr
The salary range on this job posting/advertising is base salary exclusive of any bonuses or differentials. Many factors, such as years of relevant experience and geographical location are considered when determining the starting rate of pay. We believe in the importance of pay equity and consider internal equity of our current team members when determining offers. Please keep in mind that the range that is listed is the full base salary range. Hiring at the maximum of the range would not be typical.
