DESCRIPTION
Amazon Prime Video Global Operations team is seeking a Sr. Technical Program Manager to help define and scale on-time and error-free launches on Prime Video.
This includes developing products and operational best practices. In this role, you will be focused on streamlining the technology supporting Prime Video launches (including but not limited to titles, key art, title treatments, trailers and platform metadata) and finding new and innovative ways to continue to raise the bar in quality, accuracy and efficiency.
Your program will focus on broadly, managing larger initiatives that span organizations and geographies in support of a larger business objective.
This role will manage the roadmap, resources, and budget for large scale technical transformation projects for marketing operations team, which may include contributing to OP1/OP2 narratives, and ownership of one or more organizational goals.
As a senior technology program owner, this role is accountable for the overall strategy as well as driving teams inside and outside your organization to deliver results. This role will define the program (mission, vision, tenets), set objectives, analyze data, drive improvements that are quantified with metrics, and influence resource allocation.
A successful candidate in this role will demonstrate the following behaviors and experiences.
You ensure business and technical stakeholders needs are aligned. You drive mindful discussions that lead to crisp decisions. You provide context (past, current, and future) for business and technology choices with a long-term perspective.
You partner with customers and product teams to determine which projects move forward and in what priority order. You use your technical judgment to question proposals and test assumptions. You create plans that have clear and measurable success criteria while also communicating progress and outcomes.
You oversee the gap between teams, processes, and product strategy. You help teams and the organization reduce exposure to classic failure modes (e.g., requirements not sufficiently understood or documented, ineffective cross-team collaboration, long-term impact from the use of third-party technologies, insufficient testing and gaps in QA, and change management ownership with business teams).
You will solve ambiguous problems and proactively identify and mitigate risks (before they become roadblocks). You demonstrate good judgment in how and when to escalate (without damaging relationships). You are data-driven. You regularly review metrics and proactively seek out new and improved data and mechanisms for visibility. You ensure your program stays aligned with organizational objectives.
You understand technical program management best practices. You work with teams to improve concurrent project delivery. You streamline and eliminate excess process steps. You influence teams to decouple from dependencies and eliminate architecture problems that stifle innovation or cause user dissatisfaction, development collisions, and outages.
You are a clear and concise communicator. You write effective documents and narratives and present them consistently to Directors and VPs. You routinely deliver the right things with limited guidance. When confronted with discordant views, you are able to find the best way forward and influence others to follow that path while building consensus.
Key job responsibilities
Act as a centralized owner of program roadmap.
Partner with PV and Studios Technology teams to create integrated project plans that sequence across workflow standardization, data programs, and tooling development.
Enable on-time, and streamlined rollouts for PV Marketing teams by driving tool testing, adoption, and rollouts across global and functional launch teams.
Own business requirements and documentation alignment for all major marketing operational technology initiatives.
Clarify, debate, and prioritize business needs and translate those to Product teams while achieving alignment across a variety of global technology and operations teams.
Capture and communicate data and make insights accessible to a non-expert audience, including senior leadership.
Partner with the GOPS Program Leads to define success metrics and identify and implement operational and tooling solutions to measure it.
Lead strategic initiatives that improve process and operational efficiency, including exploration of new workflows and systems to incorporate into our operating model.
We are open to hiring candidates to work out of one of the following locations:
Culver City, CA, USA
BASIC QUALIFICATIONS
- 5+ years of technical product or program management experience
- 3+ years of software development experience
- Experience managing programs across cross functional teams, building processes and coordinating release schedules
- Experience building and evaluating system-level technical design
- Experience developing and executing/delivering product and technical roadmaps
PREFERRED QUALIFICATIONS
- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $119,000/year in our lowest geographic market up to $231,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
