Provide Tier II phone support of reported customer incidents supporting network connections, conference room video systems, and VoIP phones. Provide End User support, to include in-room and external network support with graphical user interface access and operability; troubleshooting, scheduling and administering video teleconferences. Provide maintenance, to include powering on devices, inspecting/connecting cabling, confirming system availability. Conduct integration and configuration of new a... more details
Secure our Nation, Ignite your Future
ManTech is seeking a VTC Technician to support our Marine Corps Intelligence Activity contract on MCB Quantico. This is an exciting opportunity to provide unparalleled Voice and VTC support to the Marine Corps intelligence community around the world
This role requires an active DoD TS/SCI clearance.
General Responsibilities:
- Provide Tier II phone support of reported customer incidents supporting network connections, conference room video systems, and VoIP phones
- Provide End User support, to include in-room and external network support with graphical user interface access and operability; troubleshooting, scheduling and administering video teleconferences
- Provide maintenance, to include powering on devices, inspecting/connecting cabling, confirming system availability.
- Conduct integration and configuration of new and existing VTC hardware, including application of security controls; operations and management support to the network infrastructure that underlies the VTC platform
- Perform patch and firmware upgrades, break/fix support and daily operations and management support, including onsite assistance for special events
- Perform remote and on-site support of preventive maintenance checks and service.
- Coordinate and implement scheduling, recording and teleconferencing sessions as required.
- Resolve scheduling and technical conflicts when they arise.
- Assist government representatives in coordinating replacement parts/software updates to correct issues with the Voice and VTC equipment.
- Document and report all associated maintenance activities
- Support relocation of existing Voice and VTCs equipment when required.
- Develop and provide training to end users on the various systems in use
- Provide user support and guidance in the operation of VOIP and VTC equipment and services.
- Other duties as required
Mandatory Skills Requirements:
- Bachelor's degree and 4 years experience. 8 Years experience without a degree
- TS/SCI clearance is required
- Must have DOD 8570 requirements for IAT I
- Possess CCNA Collaboration (or equivalent) certification.
- Must be able to interact with, extract, and translate customer requirements into working solutions
- Experience configuring and maintaining Cisco routers and switches.
Other Skills Preferred:
- Experience with Cisco Telepresence Management Server/Suite
- Experience with Cisco Prime Collaboration Provisioning (PCP)
- Experience with Cisco Expressway Series
- Experience with Cisco Meeting Server (CMS)
- Experience using Cisco Telepresence Room Based Endpoint
- Excellent interpersonal skills and demonstrated ability to work well in a team environment
- Familiarity with DOD/IC Voice/Video technologies and integration methods.
- Occasional travel (5%) to local and CONUS/OCONUS sites
- Previous experience supporting a government and/or Department of Defense customer
- Prior experience with military information technology or intelligence community a plus
Physical requirements:
Must be able to remain in a stationary position 50%
For all positions requiring access to technology/software source code that is subject to export control laws, employment with the company is contingent on either verifying U.S.-person status or obtaining any necessary license. The applicant will be required to answer certain questions for export control purposes, and that information will be reviewed by compliance personnel to ensure compliance with federal law. ManTech may choose not to apply for a license for such individuals whose access to export-controlled technology or software source code may require authorization and may decline to proceed with an applicant on that basis alone.
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