Job Abstract

Customer Care Account Coordinator- Remote Role

See yourself at Wallenius Wilhelmsen. We collaborate, we care, we challenge every day to keep the world in motion and transform logistics into a zero- emissions, carbon-free industry. Join us and make it happen!

Enjoy working around cars? Customer Service your special power? Our Vehicle Processing Center has an opening for a Customer Care Account Coordinator to help maintain the flow of vehicles. Interested? Read on to learn more.

******Candidate must be bilingual (Spanish speaking)*******

WHAT YOU'LL DO

Acting as the liaison for Wallenius Wilhelmsen to our customers and carriers:

• Respond to customer service inquiries concerning account activities, priorities, and status
• Coordinate account activities, priorities, and status with operations and carriers
• Verify shipments, vehicle movement, and vehicle inventory
• Performs daily, weekly, and monthly reporting on assignments, allocations, work orders and releases to carriers
  
• Recommend new procedures and processes to increase productivity, responsiveness to customer needs, and streamline current practices

WHAT YOU'LL NEED

• Excellent written and verbal communication skills
• Candidates must speak Spanish
• Basic math and computer skills are required
  • proficient in MS Excel, working knowledge of MS Windows and Word with emphasis on keeping organized Outlook files

EVEN BETTER IF YOU HAVE

One year of experience in customer service or inventory control procedures preferred

ABOUT YOU

Highly organized; customer service and attention to detail are your specialty

ABOUT US

Wallenius Wilhelmsen is an iconic shipping and logistics company with premium end-to-end supply chain management. Our vision is to empower people and markets through a sustainable flow of goods and services.

We transport and handle cars, tractors, trains, windmills, or even whole factories for some of the most well-known companies in the world. Our eyes will always be on supreme quality in everything we do, while moving towards zero-emission logistics. We are powered by nearly 8200 people, working on vessels and at ports, at vehicle and equipment processing centers, and offices in nearly 45 countries.?When added up, the effort of our global workforce keeps the world moving.

OUR COMMITMENT TO DIVERSITY, EQUITY, & INCLUSION

We are a global group of people from diverse backgrounds and lifestyles. Wallenius Wilhelmsen is proud to be an equal opportunity employer committed to building a workplace where all contributors feel they can bring their best selves every day, learn from each other, and be appreciated. We recognize that Diversity, Equity, and Inclusion is central to our business outcomes because it touches every part of our operations and strategy. Our journey towards sustainable and integrated logistics compels us to attract people with diverse experiences, skills, and abilities.?