Job Abstract

To perform clerical services necessary to complete efficient patient processing for all payor classes and related clerical support issues.

Responsibilities:

• Answers telephone calls, transfers calls to appropriate person, distributes messages and verifies patient appointments. May be required to schedule patients as needed. Follows up on reports that are not able to be faxed by manually mailing reports to offices Communicates information on critical exams directly to physician offices and coordinates dialogues between physicians if indicated. Also, communicates information to patients that are designated to wait until exams are read, including physician's intent for follow up.
• Acts as liaison between the Radiologists, the Technologists, and the patient regarding waiting periods, status of test, etc. Instructs patient for exam preparation, assisting them when necessary. Maintains adequate stock of gowns, etc. in dressing rooms.
• May be required to Coordinate scheduling and complete patient charts for clinical screening of Biopsy patients. Schedule biopsy patients as needed and coordinate availability of physician, nurse and room to streamline workflow. Work with referral offices to retrieve biopsy patient history and order information
• Demonstrates UPMC Hamot's commitment to Service Excellence by understanding the needs of patients, their families, physicians and co-workers and doing what is required the first time, every time by being responsible, sensitive, accurate, timely, coordinated and thorough.
• May be required to ensure that all teleradiology exams are sent in a timely manner: assures that appropriate teleradiology service is used and proper documentation is completed. Monitors teleradiology sites to assure expected turn around time.
• May be required to coordinate adequate coverage after hours by paging clinical or technical staff to support emergent or capacity workloads
• Retrieves, prints, and reproduces images on preferred media performed at Hamot or regional offices . Imports outside images and reports into Radiology systems to allow them to be used for comparison with current exams.
• Uses the appropriate systems to register or update patient information, verifies insurance eligibility, and enters exams.
• May be required to access system to retrieve daily reports for OB Gyn Associates. Process reports and schedule patients diagnostic exams.
• Arrives and completes patients-registration for site modality. Accesses appropriate systems to review orders for accuracy and completeness and prints and reviews modality schedules to confirm order consistency. Following completion of patients' exams, and follow up documentation that is not retrievable from systems and scans for long term storage.

High School graduate with two years of direct customer service experience.

Data entry experience and medical background preferred.Knowledge of medical terminology and anatomy preferred.Comprehensive computer skills Excellent communication skills, including the ability to interact with physicians and patients Excellent organizational skills with a multi-task orientation

Licensure, Certifications, and Clearances:

• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran