Job Abstract

HPs Horizon Pulse Returnship Program supports experienced professionals who have taken a career break and are ready to re-enter the workforce. Participants can expect to gain valuable skills, knowledge, and support through mentorship, training, and networking opportunities, ultimately empowering them to successfully transition back into the workforce to achieve their career goals.

Start date 9/16/2024

End date 01/16/2025

Step into the thrilling world of gaming with us, where we don’t just offer support, we revolutionize the gaming experience. Our experts are game-changers, enhancing every gamer’s journey. This is more than a job, it’s a mission to deliver unparalleled service in an industry we love. Be part of a HyperX that’s redefining gaming, creating immersive experiences, and fostering a vibrant community. Turn your gaming passion into a career and make a real impact. Ready to hit ‘Start’?

Under general supervision, the customer service representative’s responsibilities are to coordinate the warranty of HyperX product for replacement. Assist customers inquiring on configuration, pricing and availability of product information on our website. The representative is responsible for researching and resolving complaints to ensure customer retention and satisfaction.  Performs other duties as assigned.

Responsibilities:

• Processes and assists internal and external customers returning HyperX product(s) for replacement. Determines and collects necessary information for customer service contact database to complete the return process.

• Assists domestic and international customers via phone, email, and chat, in upgrading/configuring systems and responding to basic technical questions regarding HyperX and their products.

• Calls, emails, and chats, requests from customers with questions or concerns with their HyperX orders or warranty replacements.

• Verifies and maintains customer service documentation, files, and records using applications such as a customer service contact database, MS Word and Excel.

• Resolves external and internal customer service issues independently with general supervision.

• Uses a combination of pre-established guidelines, creativity, and independent judgement to make decisions and to accomplish goals and objectives.

• Willingness to work additional shifts, if necessary, typically during the months of October through February and/or during peak vacation periods.

Experience and skills needed:

• High school diploma or equivalent

• 1-3 years of working in Customer Service or equivalent

• Must be able to speak, read, and write English fluently

• Must be proficient with Microsoft Excel and Word.

• Intermediate typing skills and computer skills are required

• Excellent communication and customer service skills are required

• Knowledgeable in common practices, concepts, and procedures

• within the customer service field

• Experience in a call center environment.

• Ability to speak, read, and write Spanish and/or French fluently

HP offers a comprehensive benefits package, including:

Dental insurance

Disability insurance

Employee assistance program

Flexible schedule

Flexible spending account

Health insurance

Life insurance

Per the California state statute, the estimated range of compensation for this job in that location, at the time of this posting, is $57,000 - $65,000.  This position may be eligible for incentive pay, for openings where this is applicable.