Job Abstract

GENERAL PURPOSE
Under general supervision of the Concession and Event Supervisor or Community Engagement Supervisor, performs a variety of functions supporting the operations of the concessions and events of the La Puente Community Foundation.

CLASS CHARACTERISTICS
The Concession and Event Specialist performs a range of concession and event support duties, including food and beverage preparation, inspection, and training of less experienced staff. This position is distinguished from the Concession and Event Supervisor which requires greater knowledge of concession practices and broader supervisory and management responsibilities.

The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the class.

1. Operates concession stand and coffee shop as assigned; prepares and sells menu items to be served to guests including food and beverages; adheres to standard recipes, menus, and methods of food and beverage preparation, portions, cost and waste control; opens and closes facilities.
2. Operates food preparation equipment and appliances safely; sets up and closes out a variety of equipment and tools, including clean-up of this equipment.
3. Ensures and maintains health department protocols.
4. Processes payments and utilizes a computerized cashiering system; maintains accurate accounting of sales and receipts.
5. Assists with ordering, deliveries, inventory, stocking, and tracking of supplies; maintains order and cleanliness of kitchen and storage areas.
6. Supports the Concession and Event Supervisor by training and providing direction to concession and event service staff in recipes, time-motion techniques, kitchen efficiency, and safety and sanitation procedures; conducts quality control of food and beverages prepared by staff.
7. Reports accidents, incidents, or unsafe conditions to the appropriate supervisor in a timely fashion.
8. Assists with planning and scheduling the work of staff in concession and event facilities.
9. Maintains the highest standards of customer service and handles a variety of situations using tact and diplomacy.
10. Performs other duties as assigned.

Knowledge of:

Commercial food and beverage service operations and practices, including the capacity to maintain equipment; sanitation and safety measures; cash handling procedures; inventory management principles and procedures; menu development and planning principles; conflict resolution techniques; customer service techniques.

Ability to:

Operate a computer using word processing and spreadsheet software to communicate with staff, generate reports, and gather data; prepare food and beverages in a high volume commercial food and beverage service environment; supervise and train food and beverage service staff; monitor and maintain inventory; maintain food and beverage commercial equipment; sustainably develop and plan cost effective menus; develop, implement, and monitor work flow procedures; communicate effectively through oral and written mediums.

Education/Training/Experience:
A typical way of obtaining the knowledge, skills and abilities outlined above is high school graduation or G.E.D. equivalent and six months to one year of increasingly responsible restaurant, quick service food, or customer service work; or an equivalent combination of training and experience.

Licenses, Certificates; Special Requirements:
Possession of a valid Class C California driver’s license, acceptable driving record, and proof of auto insurance in compliance with the City’s Vehicle Insurance Policy
standards.

Ability to complete Food Handlers certification training within six months of assignment to the classification, as required.

Ability to complete Certified Professional Food Safety certification within twelve months of assignment to the classification, as required.

Ability to work extended hours to attend City functions and meetings.

In accordance with California Government Code Section 3100, City of La Puente employees, in the event of a disaster, are considered disaster service workers and may
be asked to protect the health, safety, lives, and property of the people of the State.

The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands
While performing the duties of this class, and performing food and beverage service functions, the employee is frequently reaching, walking, standing, lifting, stooping, or
carrying equipment and materials weighing up to 50 pounds. The employee occasionally operates computer hardware and standard office equipment requiring finger dexterity and light grasping.

Sensory demands include the ability to see within normal range, talk, and hear, and use electronic touch keypads.

Mental Demands

While performing the duties of this class, the employee is regularly required to work in a fast-paced environment with frequent interruptions and irregularities in the work schedule. The employee is regularly required to read and interpret data, information, and documents; observe and interpret situations; analyze and solve conflict; learn and apply regulations, procedures, or skills; work on multiple, concurrent tasks while meeting deadlines; and interact with management, staff, contractors, vendors, and the general public.

WORK ENVIRONMENT
The employee frequently works in a commercial food service environment with irregular temperature settings. The noise level typically at an average of 80 decibels.