The Quality Control Specialist IV is responsible for the quality review and self-test reviews of Commercial & Industrial and Commercial Real Estate loans booked on the FIS loan system to ensure data accuracy, compliance with government requirements, federal and state laws and regulations, risk mitigation and company policies and procedures. Responsibilities include the identification of risk and remediation thereof, perform Quality Control reviews through the use of ad hoc and system reports in ... more details
Quality Control Specialist IV
LocationUS-CA-El Monte
Job ID
2024-11164
Category
Banking Operations/Back Office
Position Type
Full-Time
Introduction
Since 1973, East West Bank has served as a pathway to success. With over 120 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities, and our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, and high-tech help build sustainable businesses and expand our associates’ potential for career advancement.
Headquartered in California, East West Bank (Nasdaq: EWBC) is a top performing commercial bank with an exclusive focus on the U.S. and Greater China markets. With a strong foundation, and enterprising spirit and a commitment to absolute integrity, East West Bank gives people the confidence to reach further.
Overview
The Quality Control Specialist IV is responsible for the quality review and self-test reviews of Commercial & Industrial and Commercial Real Estate loans booked on the FIS loan system to ensure data accuracy, compliance with government requirements, federal and state laws and regulations, risk mitigation and company policies and procedures. Responsibilities include the identification of risk and remediation thereof, perform Quality Control reviews through the use of ad hoc and system reports in order to ensure overall accuracy and completeness of the loan data.
Responsibilities
Perform callback and validate loan data as entered onto the loan accounting system against credit approval documents & loan documents to ensure accuracy in the boarding process with primary focus on complex transactions prepared by Attorneys, including Syndications and Participation loans
Perform self-testing to ensure accuracy of data input against source documents such as; business loan agreement, loan and security agreement, promissory note, collateral documents and credit approvals.
Perform 2nd Review of the code interpretation for proper reporting in accordance with the established matrix based on loan threshold and employee experience.
Support manager in the implementation of a secondary Quality Control process within Commercial Loan Documentation and Funding.
Work with manager to implement changes for any issues discovered during the Quality Control process.
Perform analysis and report to management any issues identified through the loan boarding validation process. Identify training requirement or enhancement to processes.
Review Quality Control reports for discrepancies on newly booked loans
Perform research and process applicable corrections based on the Quality Control reports
Identify potential for additional Quality Control reports
Document all 2nd review/callback report for retention
Follow up on any errors and/or discrepancies to ensure timely correction
Use spreadsheets and databases to maintain detailed records and required follow up
Provide training to junior Quality Control specialist
Prepare management report including exception reporting
Provide customer service to internal and external customers.
Perform other duties as assigned
Qualifications
Bachelor Degree required, or equivalent work related experience
Minimum 5 years of experience in the commercial loan servicing industry with Quality Control experience required
Must have knowledge of BSA/AML/OFAC Laws/Regulations, understand how these obligations relate to his/her role, and comply with these laws and regulations
FIS experience preferred
Familiarity with Attorney prepared Loan Documents required
Strong verbal and written communication skills
Strong organizational, analytical and problem solving skills with attention to details
Proficient with Microsoft suite of office products, including Word, Excel, PowerPoint
Ability to produce accurate and precise work, detect discrepancies and resolve discrepancies
Ability to adapt quickly to changes, prioritize workload and perform in a fast paced high pressure environment
Compensation
The base pay range for this position is USD $35.00/Hr. - USD $40.00/Hr. Exact offers will be determined based on job-related knowledge, skills, experience, and location.
East West Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status. Reasonable accommodations for disability are provided to applicants and employees in accordance with applicable law.
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