Include developing, implementing and ensuring that all quality standards for Golf Club of Estrella's golf operations and golf facilities are maintained, through the supervision and direction of the Golf Club of Estrella staff, providing excellent customer service and delivering an exceptional golf experience. Candidate will be responsible for driving performance to attain established goals in collaboration with the General Manager. Candidate must be a team player, have a passion for customer ser... more details
California Country Club is excited to announce the exceptional career opportunity for a Head Golf Professional. Qualified candidates will thrive in a hospitality environment and be highly focused on providing exceptional service.
Key Responsibilities include developing, implementing and ensuring that all quality standards for Golf Club of Estrella's golf operations and golf facilities are maintained, through the supervision and direction of the Golf Club of Estrella staff, providing excellent customer service and delivering an exceptional golf experience. Candidate will be responsible for driving performance to attain established goals in collaboration with the General Manager. Candidate must be a team player, have a passion for customer service, and be a hands-on servant leader.
Key Responsibilities of the Head Golf Professional:
Oversees golf operations including tournaments, rules, tee sheet activity, merchandise inventory, range operations, player service operations, cart fleet, and may assist with supervising other club operations
Assists in the development and day to day tracking of the budget and business plan. Helps to control expenses in relation to revenues
Creates a customer service oriented atmosphere that promotes the game of golf and meets the needs of the members.
Ensures that associates provide a high level of customer service
Works closely with the Superintendent and the Food and Beverage Manager on a daily basis to ensure timely communication and to establish a good working relationship
Prepares work schedules and assigns associates areas of responsibility
Responsible for Data Capture / Data Collection of golfing guests and potential customers utilizing Troon Rewards and/or other club defined data collection processes
Performs payroll tasks as scheduled and makes adjustments prior to submitting to payroll. Monitors hours to maximize productivity and minimize overtime
Provides leadership and vision to golf staff, building people, and preparing them for career advancement
Provide golf instruction through lessons and clinics to members and guests
Responsible for interviewing, hiring, training, planning, assigning, and directing work, evaluating performance, rewarding, and disciplining associates; addressing complaints and resolving problems
Manages department members that may include, but is not limited to: Assistant and Associate Golf Professionals,
Teaching Professionals, Tournament Coordinator, and Guest Services Attendants
Assures that effective orientation and training are given to each new associate. Develops ongoing training programs
Monitors business volume forecast and plans accordingly in areas of manpower, productivity, costs and other expenses
Responsible for implementing and maintaining excellent service to achieve guest satisfaction
Incorporates safe work practices in job performance
Regular and reliable attendance
Performs other duties as required.
Minimum Requirements for the Head Golf Professional
Bachelor’s degree (BA) from four-year college or university; or five to seven years related experience and/or training; or equivalent combination of education and experience.
Qualifications:
PGA member preferred
Experience with computerized POS and tee time system
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