Are you a people person? Be a First Citizens person! Join our Tyson's Corner branch team and make a difference. This full-time Sales and Service Representative role will be located at 8521 Leesburg Pike in Vienna, Virginia. It is responsible for processing transactions and other customer service requests in the branch, facilitating customer awareness and education of bank capabilities, tools, and resources, and supporting the sales efforts of a branch team by identifying and referring sales oppo... more details
Overview Are you a people person? Be a First Citizens person! Join our Tyson's Corner branch team and make a difference. This full-time Sales and Service Representative role will be located at 8521 Leesburg Pike in Vienna, Virginia. It is responsible for processing transactions and other customer service requests in the branch, facilitating customer awareness and education of bank capabilities, tools, and resources, and supporting the sales efforts of a branch team by identifying and referring sales opportunities to the appropriate bank partner. The successful candidate will demonstrate: Communication Skills - Interpersonal: Comfortable and confident with proactively engaging in conversation Customer Service Skills: Demonstrates professionalism and empathy in customer interactions Adaptability: Has the ability to learn and adapt quickly to new information and technology Teamwork: Strives to build strong working relationships with those on their team as well as cross-functional relationships Flexibility: Capable of handling multiple demands and can readily shift priorities to ensure work is done efficiently Agility: Able to process information and move quickly through problem resolution Responsibilities The essential functions of the job include, but are not necessarily limited to, the following: Engaging customers in conversation to understand their banking needs and preferences Processing transactions accurately and efficiently Providing assistance with account servicing needs Facilitating customer awareness and education of bank services, including digital banking capabilities Introducing customers to other branch team members or bank partners who are able to provide solutions for their financial needs Qualifications Required Education: High School Diploma or GED Required Work Experience: 6+ months of face-to-face customer service experience AND 1+ years of recent cash-handling experience Preferred Skills: Sales support (marketing, cold-calling, etc.) 1+ years of prior retail banking experience A proven ability to communicate by phone, e-mail, and in person Strong working knowledge of Microsoft Office The base pay for this position is generally between $20.15 and $27.26 per hour. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. First Citizens benefits programs are designed to meet our associates where they are in life. Full time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: https://jobs.firstcitizens.com/benefits
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