Serves as a point of contact for referring physicians, patients and caregivers to provide assistance with assessing physician services offered within VMG. Converts callers interested in VMG into appointments, referrals and utilization of services. Serves as a liaison between referring physicians, patients and specialists. EDUCATION:High school degree or equivalent, associates degree required. In lieu of a degree a minimum of 1 year as a BA in a VMG specialty office or a minimum of 3 years in a V... more details
Access Navigator
POSITION SUMMARY:
Serves as a point of contact for referring physicians, patients and caregivers to provide assistance with assessing physician services offered within VMG. Converts callers interested in VMG into appointments, referrals and utilization of services. Serves as a liaison between referring physicians, patients and specialists.
EDUCATION:
High school degree or equivalent, associates degree required. In lieu of a degree a minimum of 1 year as a BA in a VMG specialty office or a minimum of 3 years in a Valley scheduling position.
EXPERIENCE: Health care experience including medical terminology and managed care strongly preferred. A minimum of 2-3 years of customer service or call center experience required.OB/GYN experience in either a VMG practice OR within the health system.
SPECIAL SKILLS: The Access Navigator must be able to: work cooperatively and communicate effectively with a wide range of individuals, including patients and family members from diverse socioeconomic and cultural backgrounds, health care professional colleagues and external health- and service-focused organizations. Employ active listening and remain solutions-oriented in interactions with patients, families and members of the health care team. Demonstrate empathy, integrity, honesty and compassion in difficult conversations. Apply insight and understanding about emotions and human responses to emotions to create and maintain positive interpersonal interactions. Apply knowledge of the difference in roles between clinically licensed and non-licensed professionals and act within professional boundaries. Ability to navigate the health care system in effort to obtain necessary information. Ideal candidate is self-motivated, demonstrates initiative and is extremely detail oriented. Demonstrates excellent communication, organizational, and interpersonal skills.Pleasant and professional phone skills with good diction, tone, and pace. Strong written and communication skills required including grammar and spelling. Ability to work quickly while making accurate decisions is required. Must be able to use general office equipment including multi-line telephone system.
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