Monmouth University is seeking applications for two Radio Dispatchers in the University Police department. The candidate would be expected to: receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information and after hours calls; determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures; enter necessary information in the CAD system; r... more details
Radio Dispatcher
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Please see Special Instructions for more details.
Available shifts are:
Saturday – Wednesday from 11:45 pm (the night before) – 8:00 am.
Monday – Friday, 11:45 pm (the night before) – 8:00 am.
Covered shifts include 15 minutes daily report in time.
Posting Details
Posting Details
Requisition Number
S827P
Job Position Title
Radio Dispatcher
Department
University Police
Immediate Supervisor Title
Captain of Police
FLSA
Non-exempt
Grade
10
Union
OPEIU
Status
Full-time
Total Number of Authorized Work Hours per Week
40
Total Number of Authorized Work Weeks per Year
52
Advertised Rate of Pay
$22.92 per hour (external) (plus $2.00 shift differential)
Position Summary
Monmouth University is seeking applications for two Radio Dispatchers in the University Police department.
The candidate would be expected to: receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information and after hours calls; determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures; enter necessary information in the CAD system; relay information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups requiring notification.
This is an in-person; on-campus; non-remote position.
A complete list of job duties is available at http://jobs.monmouth.edu.
Special Instructions to Applicants
Available shifts are:
Saturday – Wednesday from 11:45 pm (the night before) – 8:00 am.
Monday – Friday, 11:45 pm (the night before) – 8:00 am.
Covered shifts include 15 minutes daily report in time.
Required Skills or Software
Required Years of Experience
Required Degree, Licenses or Certifications
Other Requirements
High School diploma or equivalent
Ability to complete Dispatch Desk reports and other related reports. Must be reliable, able to monitor several radios and telephones concurrently, remain calm under pressure and be able to communicate effectively with students, employees, and the general public.
Must have excellent customer service skills. Ability to work on all shifts (standard work week is 40 hours, standard shifts are 8 hours), during various hours, including weekends and holidays. May be required to work overtime as needed.
Able to remain seated for long periods at a console. Understand telephone conversations over a telephone or radio.
Ability to work, organize and operate with a high level of efficiency under pressure and extreme stress to effectively handle multiple, differing tasks simultaneously. Able to use multiple pieces of technology and software applications to make critical decisions that affect campus-wide response and reaction.
Ability to manage downtime with self-initiated training, communications refreshers, and at times, limited supervision.
The final candidate must complete a background check. Training will be provided.
Preferred Qualifications
Experience with public contact, customer service, or clerical responsibilities which demonstrate the ability to perform multiple tasks at the same time.
Associate’s degree, two years of college, trade school, or equivalent education
Bachelor’s degree highly preferred;
Higher Education public safety experience is a plus.
Experience and commitment to working with and supporting diverse communities.
Posting Date
06/12/2024
Closing Date
Job Duties
Job Duties
Duty
Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.
Regular or Occasional
Regular
Duty
Enter, update, and retrieve information from computerized data systems regarding such things as wanted persons, stolen property, vehicle registration, and stolen vehicles.
Regular or Occasional
Regular
Duty
Issue parking decals and other permits.
Regular or Occasional
Regular
Duty
Maintain access to and security of highly sensitive materials.
Regular or Occasional
Regular
Duty
Maintain files of information relating to emergency calls such as personnel rosters, and emergency call-out and pager files.
Regular or Occasional
Regular
Duty
Monitor the computerized 911, fire and security alarm systems.
Regular or Occasional
Regular
Duty
Monitor transmissions from Monmouth County Radio and scanners from adjacent Police Departments.
Regular or Occasional
Regular
Duty
Obtain “look ups” from county and state computer systems.
Regular or Occasional
Regular
Duty
Operate base radio for 2-way communications with Police and Facilities Management personnel.
Regular or Occasional
Regular
Duty
Assist callers in determining their locations and the nature of their problems in order to determine the type of response needed.
Regular or Occasional
Regular
Duty
Receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information and after hours calls.
Regular or Occasional
Regular
Duty
Record details of calls, dispatches, and messages.
Regular or Occasional
Regular
Duty
Record vehicle registration/information into the database.
Regular or Occasional
Regular
Duty
Relay information and messages to and from emergency sites to law enforcement agencies, and all other individuals or groups requiring notification.
Regular or Occasional
Regular
Duty
Shift includes 15 minutes daily report in time.
Regular or Occasional
Regular
Duty
Monitor numerous security cameras.
Regular or Occasional
Regular
Duty
Assist with checking the function and maintenance of the emergency phones located throughout campus.
Regular or Occasional
Regular
Duty
Verify and issue keys to contractors.
Regular or Occasional
Regular
Duty
Document and obtain coverage for members of the department who call out for their shift.
Regular or Occasional
Regular
Duty
Complete daily activities log for open doors and activities on campus.
Regular or Occasional
Regular
Duty
Test emergency notification system daily.
Regular or Occasional
Regular
Duty
Look up employees and students in Ultipro and Ellucian Colleague.
Regular or Occasional
Regular
Duty
Look up and print out card access photos in Pro Watch.
Regular or Occasional
Regular
Duty
Other duties as assigned.
Regular or Occasional
Occasional
Supplemental Questions
Required fields are indicated with an asterisk (*).
* Do you have a high school diploma or equivalent?
Yes
No
* Do you have excellent customer service skills?
Yes
No
* Are you reliable, and are you able to monitor several radios and telephones concurrently, remain calm under pressure and be able to communicate effectively with students, employees, and the general public?
Yes
No
* Are you able to work on all shifts (standard work week is 40 hours, standard shifts are 8 hours), during various hours, including weekends and holidays and work overtime as needed?
Yes
No
* Are you able to remain seated for long periods of time at a console?
Yes
No
* Are you able to work, organize and operate with a high level of efficiency under pressure and extreme stress to effectively handle multiple, differing tasks simultaneously?
Yes
No
* Are you able to use multiple pieces of technology and software applications to make critical decisions that affect campus-wide response and reaction?
Yes
No
* Do you have the ability to manage downtime with self-initiated training, communications refreshers, and at times, limited supervision?
Yes
No
* Please indicate all shifts that you are available to work?
Saturday – Wednesday from 11:45 pm (the night before) – 8:00 am
Monday – Friday, 11:45 pm (the night before) – 8:00 am
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