Implement and uphold high standards of customer service, ensuring a positive dining experience for all patrons by maintaining a friendly, efficient, and customer-focused service environment. Oversee the training, scheduling, and performance of service staff, promoting teamwork, professionalism, and adherence to service protocols and standards. Ensure compliance with service guidelines, policies, and procedures, consistently monitoring service levels to maintain a high standard of quality and cus... more details
Overview Join our team as a Service Manager at Virginia State University where you will play a critical role in ensuring exceptional service delivery to students, faculty, and staff. This position involves overseeing front-of-house operations, staff supervision, customer satisfaction, and adherence to service standards. The Service Manager is instrumental in providing a positive dining experience for the community. Competitive Benefits: Health/Dental/Vision Paid Time Off 401(k), matched up to 4% Short- and Long-Term Disability Tuition Reimbursement Employee Referral Program Pet Insurance Discounts: Hotels, Travel, Tickets, Restaurants Employees and their relatives are eligible for a discounted meal plan at any of our HBCU client locations while they are attending school. Responsibilities Implement and uphold high standards of customer service, ensuring a positive dining experience for all patrons by maintaining a friendly, efficient, and customer-focused service environment. Oversee the training, scheduling, and performance of service staff, promoting teamwork, professionalism, and adherence to service protocols and standards. Ensure compliance with service guidelines, policies, and procedures, consistently monitoring service levels to maintain a high standard of quality and customer satisfaction. Address customer complaints and concerns promptly and effectively, demonstrating strong conflict resolution and problem-solving skills to maintain a positive dining environment. Collaborate with the kitchen and procurement teams to manage inventory related to service items, such as utensils, dishware, and condiments, ensuring adequate supply levels and minimizing waste. Qualifications Bachelor's degree in hospitality management or related field (or equivalent experience). Proven experience in a supervisory role within the food service industry, preferably in a high-volume, customer-facing environment. Strong customer service and interpersonal skills, with a demonstrated ability to handle customer issues and complaints effectively. Excellent organizational and multitasking abilities to manage high-demand service periods effectively. Proficient in computer skills, including point-of-sale (POS) systems and Microsoft Office Suite. Who We Are: Virginia State University (VSU) is a historically Black university located in Petersburg, Virginia, USA. Founded in 1882, it has a long history of providing education and opportunities to African American students. VSU offers a diverse array of undergraduate and graduate programs, emphasizing academic excellence, research, and community engagement, and it continues to play a vital role in empowering students and contributing to the advancement of society. Thompson Hospitality is the nation’s largest minority-owned food and facilities management company. Our services include hospitality, full dining and quick service restaurants, campus dining, diversity consultation, facility operations and maintenance management. We are a family-run organization with more than twenty-five years providing services built on our core mission to provide a positive experience to every relationship we are involved in: one guest, one client, one team member at a time. As a fast growing company, we have a growth plan to more than double in size over the next three years. We are looking for team members who are interested in developing their careers to the next level while joining our team of over 4,000 employees, serving clients in over 40 states to include more than 1.9 million guests each year. Thompson Hospitality focuses on three core areas in everything we do: Purpose Give back to our communities Celebrate diversity People Do the right thing Treat people the way you want to be treated Always do your best Be accountable for our actions Performance Serve the highest quality food Provide world-class service Maintain flexibility to better serve our clients We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
