Job Abstract

Responsible for ensuring timely and accurate query resolution to payroll inquiries from employees.

Responsibilities:

• Performs an entire moderately-complex payroll calculation and/or certain parts of the general payroll process (general processing, terminations, time & LOA management, data management, etc.) for a complex country or set of countries, exercising a good understanding of the payroll framework, systems and government regulations impacting payroll calculation to determine the best method for achieving operational objectives.
• Contributes to projects that impact payroll and/or time solutions at the country level in coordination with key stakeholders such as HR, Controllership & IT teams, and may lead projects of low to moderate complexity.
• Consults with payroll leaders to identify opportunities for process improvement and policy development (within and out of payroll), engaging in the design and implementation.
• Develops healthy business relationships with internal stakeholders and external vendors, driving issue resolution to achieve desired results.
• Resolves complex payroll or time & absence support cases and effectively manages and follows up on escalations; may handle day to day employee & business partner queries.
• Maintain employee and company records related to payroll and time prprocesses
• Share knowledge in a natural way with other team members and contribute to a knowledge management culture by maintaining clear process documentation.
• Develops a deeper understanding of HP's payroll and Time processes and working knowledge of the business.

Knowledge and Skills:

• Good Business Application skills (e.g., Microsoft Excel).
• Good written and verbal communication skills; mastery inofnglish and local language.
• Appetence for digital transformation and ready to develop new digital skills to help automate processes.
• Good work organization and ababilityo work with deadlines.

Impact and Scope:

• Directly impacts timeliness and accuracy of payroll for the country supported.
• Supports payroll operation management and project team.
• Advises various internal partners and employees on the needs and requirements of target markets.

Complexity:

• Low to moderate: Some senior management interface; frequent cross-functional/cross-organizational interaction on exthe ecution of tactics.
• Applies developed subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives. Works on problems of diverse complexity and scope. May act as a team or project leader providing direction to team activities and fafacilitatingnformation validation and team decision making process. Exercises independent judgment within generally defined policies and practices to identify and select a solution.

Education and Experience:

• Bachelor's degree in a relevant area or demonstrated competence. Typically 2-4 years of experience.