Job Abstract

Make money moves with Asurion! $20 per hour is the guaranteed minimum pay. After training you will move to a Pay Per Experience model where you will get paid for each completed conversation with a customer. Our top experts make up to $32+/hour. During offline hours (meetings and coaching) you will be paid at an Hourly Rate of $20/hour.

Asurion offers affordable medical, dental and vision benefits program (Some plans average under $20/paycheck for single coverage; rates vary by location)
At Asurion, we don’t just provide customers with exceptional service—we create a positive experience for our employees, helping them grow their careers while they help customers enjoy and do more with their technology.

Our sales & tech support reps are solution driven. They build authentic relationships with customers, manage one-on-one conversations via chats, emails and over the phone and get to know each customer’s specific needs. Our team works hard to service and sell products that give each customer the best experience with their technology.
As a sales and technical support representative, here’s what you will do:

• Evaluate and troubleshoot customer concerns
• Identify technical issues, deploy solutions with efficient, clear, courteous, and accurate communication
• Sell Asurion smart home and other products on every call
• Explain device capabilities, wireless carrier data product offerings and company policies
• Meet goals and grow from feedback and coaching
• Utilize call center technology to troubleshoot, input, track and report customer issues
• When needed, escalate calls to the appropriate tier of customer service function

Here’s what you’ll bring to the team:

• High school diploma or equivalent
• Customer service experience and a high sales acumen
• Ability to retain knowledge- Learns and memorizes product information and system tools
• Attention to Details - Provides care and attention to every customer issue.
• Friendly, Professional, Respectful – Projects a warm and friendly demeanor, exhibits professionalism and respect. Skilled in politely addressing customers, showing patience and empathy in resolving customer concerns
• Flexible - Ability to meet the needs of each customer, adapting and flexing to customer needs and business needs, accordingly
• Persuasion- Ability to address customer needs while understanding how those pertain to product offerings and sales opportunities
• Organization – Multitasks with speed and accuracy
• Problem Solving – Ability to efficiently resolve issues and meet customer expectations while maintaining a standard of quality customer service
• Dedication- Reliable track record in attendance and performance
• Ability to spend 4-8 hours per day sitting and working at a computer in a call center environment (noise levels, using headset 90% of the time)
• Computer literacy (type 25-35 words per minute and learn call center software)
• A passing hiring assessment (soft skill scenario modeling and product knowledge)
• Working knowledge of (or ability to learn) multiple hardware platforms and operating systems (Windows, Android, Blackberry OS, Apple iOS, wireless technology, wireless equipment and applications)
• Bilingual skills are a plus
• Ability to achieve sales and customer experience goals and objectives
• This is a sales role, team members in this role have sales activity goals that must be met to be successful 

We take care of you (benefits/perks):

• Competitive pay and inclusive benefits
• Career growth opportunities
• Ongoing training to grow your skills
• And more! Asurion offers a wide range of perks and benefits for mental, physical and financial health

Asurion’s business model is based on building lasting relationships with customers by providing products that customers need and understand. It is through the integrity that our experts display in serving, solving and selling to our customers that we create those enduring connections. In their interactions with customers, experts are expected to listen to the customer’s needs, provide accurate information and conduct themselves in a way that is consistent with Asurion's values. 

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