Configuration Management Process Owner and Manager. Teams that actively use the CMDB include: Security, Operations, Monitoring, IT Tools, Infrastructure, Application Owners, Finance. Collaborate with the Enterprise Architecture team to evolve the CMDB model. Maintain the configuration management database, ensuring it is accurate and complete. Identify critical success factors, KPIs and controls. Build reports to share status with all levels of the organization. Implement effective and efficient ... more details
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The Job Details are as follows:
The Lead IT Service Engineer- CMDB is responsible for partnering with teams across OCLC to identify and implement opportunities to leverage the CMDB for workflow optimization. This role fills a critical part in configuration management for OCLC, coordinating application and infrastructure automation with a focus on speed, stability, and security. The Lead IT Service Engineer works collaboratively with all participants in software development and infrastructure support.
Responsibilities
Configuration Management Process Owner and Manager
Teams that actively use the CMDB include: Security, Operations, Monitoring, IT Tools, Infrastructure, Application Owners, Finance
Collaborate with the Enterprise Architecture team to evolve the CMDB model
Maintain the configuration management database, ensuring it is accurate and complete
Identify critical success factors, KPIs and controls
Build reports to share status with all levels of the organization
Implement effective and efficient processes for keeping the data current, complete, and accurate
Ops & Tech Showback
Partner with Finance to evolve the processes used to associate IT costs back to products and services
This position builds and maintains the relevant reporting and methods used to tie infrastructure to products
Ops & Tech Policy Management
Establish policies that apply to efficient and effective management of IT operations
Manage the process for any exceptions to the policies
Qualifications:
Bachelor's degree in computer science or related field
5- 10 years of technical knowledge of IT Service Management practices and tools, including ITIL, Configuration Management, and ServiceNow
Data analysis and reporting – experience with SQL, Excel, PowerBI, APIs, etc.
Strong collaboration skills
Process engineering – effective, efficient, user-friendly
Executive level presentation skills
Organizational change management experience
Attention to detail
Working Conditions: Normal office environment.
ADA/EAA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.
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