Sonoma Public Infrastructure seeks an experienced and customer-focused IT professional to join our team. Starting salary up to $56.32/hourly ($117,546/annually) and a competitive total compensation package! - As an Airport IT Specialist II, you will play a crucial role in maintaining and troubleshooting technical systems, hardware, software, and devices, as well providing technical assistance and support to department staff. Reporting to the Department Information Systems Coordinator, you will a... more details
Position Information
Sonoma Public Infrastructure seeks an experienced and customer-focused IT professional to join our team.
Starting salary up to $56.32/hourly ($117,546/annually) and a competitive total compensation package!*
As an Airport IT Specialist II, you will play a crucial role in maintaining and troubleshooting technical systems, hardware, software, and devices, as well providing technical assistance and support to department staff. Reporting to the Department Information Systems Coordinator, you will also take direction from the Airport Manager and Airport Assistant Manager. Responsibilities of this position include:
Serving as the lead administrator for the Sonoma County Airport's terminal building LAN, including configuration, troubleshooting, maintenance, and upgrades
Coordinating the repair, relocation, addition, installation, activation, deactivation, and removal of technical devices
Determining when and how to appropriately escalate requests and issues to management, vendors, and contractors
Providing brief user training and education on systems, software, and hardware, as well as preparing and delivering formalized training on various applications and services to all levels of department staff
Offering technical assistance and oversight to department staff managing the department/division's website, SharePoint, Microsoft Teams, and Intranet sites
Providing daily phone and email support to staff with varying levels of technical knowledge and skills
Troubleshooting computer hardware and peripherals, both physically and remotely via telephone and remote-control software
Providing backup and covering leaves for other team members, including acting as the primary phone and email technician, and tasks like account management, security group management, and email distribution list management
Please note: This position works standard business hours (Monday through Friday, 8am until 5pm). However, flexibility will be required to perform network hardware upgrades and maintenance that cannot be done during Airport terminal operational hours. Additionally, maintaining smooth Airport operations may necessitate callouts that require call-back or overtime with little to no notice.
The ideal candidate will possess:
Two years of experience providing both hands-on and remote support for hardware, software, desktops, laptops, and peripherals in a non-scripted environment.
Extensive experience in administering and supporting network hardware (Fortinet and Cisco preferred) and mobile devices in an enterprise setting, and in ensuring the proper functioning of network firewalls, switches, wireless access points, and VLANs
Strong problem-solving and analytical skills for troubleshooting a variety of technical issues
The ability to provide clear and concise technical support and training to users with varying levels of technical expertise
Competence in coordinating with IT staff and other departments to ensure seamless technical support and operations
Intermediate working knowledge to support, install, and troubleshoot standard Microsoft Office applications, Adobe Suite, standard Microsoft Windows-based software standard functions and processes
Strong communication and public speaking skills
One or more network vendor-specific certifications is preferred (CompTIA Network+, CompTIA Security+, Cisco, or Fortinet)
The following must be completed in order to pass probation:
A completed, successful Transportation Security Administration (TSA) Background Clearance in order to obtain a Security Identification Display Area (SIDA) badge
Other backgrounds, as necessary, to obtain access to/clearance to view Sensitive Security Information (SSI) and access to the Homeland Security Information Network (HSIN)
Airport Security Coordinator training
Join Our Team
The Sonoma County Public Infrastructure (SoCoPi) Department leads the way to a safe and sustainable community by planning, building, managing, and maintaining Sonoma County's investment in quality services and infrastructure. Their Airport Division operates the Charles M. Schulz - Sonoma County Airport (STS), the only local commercial service airport that offers air service directly into the North Bay region. Supporting up to 21 flights per day, STS has facilities for airline passenger services, cargo, private and corporate flights, recreational aircraft, law enforcement, emergency medical service, search and rescue, firefighting aircraft, and pilot training.
What We Offer
Working at the County of Sonoma offers expansive opportunities for growth and development, the ability to be a part of a challenging and rewarding work environment, and the satisfaction of knowing you're working to better our communities. You can also look forward to flexible work arrangements and excellent benefits* including:
Hybrid Telework - A schedule that meets the needs of our staff, department operations, and the communities we serve may be available depending on the assignment
Salary Advancement - A salary increase after 1,040 hours (6 months when working full-time) for good work performance; eligibility for a salary increase for good performance every year thereafter, until reaching the top of the salary range
Paid Time Off - Competitive vacation and sick leave accruals, 12 paid holidays, and an additional 8 floating holiday hours per year
County Paid Health Premium Contributions - 100% premium contribution for the majority of employee-only and employee + family health plan options
Staff Development/Wellness Pay - Annual benefit allowances of up to $500 and ongoing education/training opportunities
Post-Retirement Health Reimbursement Arrangement - County contributions to help fund post-retirement employee health insurance/benefits
Retirement - A pension fully integrated with Social Security
Paid Parental Leave - May be eligible for up to 8 weeks (320 hours) after 12 months of County employment
Student Loan Debt Relief – County employees may be eligible for Public Service Loan Forgiveness through the U.S. Department of Education
*Salary is negotiable within the established range. Benefits described herein do not represent a contract and may be changed without notice. Additional information can be found in the Service Employees International Union Local 1021 Memorandum Of Understanding (SEIU MOU) and our Employee Benefits Directory.
This recruitment is being conducted to fill an Airport IT Specialist II position in Sonoma Public Infrastructure. This employment list may also be used to fill future full-time, part-time, or extra-help (temporary) positions as they occur during the active status of the list. Qualified County employees who wish to be considered for future positions should consider applying to this recruitment. The Civil Service title for this classification is Department Information Systems Specialist II.
APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED.
Minimum Qualifications
Any combination of experience and training which would provide the opportunity to acquire the knowledge and abilities listed. Normally this would include:
Experience: Two years of experience in developing and maintaining information technology systems in a multi-platform information systems environment, including at least one year of experience developing and/or modifying applications; AND
Education: The equivalent to completion of twelve semester or eighteen quarter units in information systems, computer science or closely related field;
License: Possession of a valid driver's license at the appropriate level including special endorsements, as required by the State of California, may be required depending upon assignment to perform the essential job functions of the position.
Knowledge, Skills, and Abilities
Knowledge of: IT systems components and architecture; customer support techniques; basic network principles; commonly used software applications; system performance monitoring and troubleshooting; technical documentation methods and procedures; IT systems security methods and techniques; oral and written communication techniques; network equipment, tools and peripherals; operating systems installation and configuration procedures; installation, configuration, and maintenance of desktop components; operating environments; commonly used query languages; data management concepts and methods; server maintenance techniques; file formats used in the delivery of Web content; browser technical requirements.
Ability to: efficiently troubleshoot system problems; provide training to other technical staff; communicate factual and procedural information clearly, orally and in writing; gather and analyze basic facts and draw conclusions; install, configure, and test software on customer workstations; prepare and update manuals, instructions, and operating procedures; provide information and assistance to customers; ensure the application of appropriate security measures in accord with established procedures; assist in implementing and maintaining network and systems services; monitor network and systems performance and troubleshoot minor problems; document and initiate response to security problems; provide guidance and training to customers in accessing network and systems services; assist customers in installing and using applications; maintain database operations; assist in returning disrupted database systems to normal operations; create reports and manipulate data in response to customer requirements; convert user-developed content into workable Web pages; carry out server maintenance functions; test new browser versions for compatibility with existing services.
Selection Procedure & Some Helpful Tips When Applying
Your application information and your responses to the supplemental questions are evaluated and taken into consideration throughout the entire selection process.
You should list all employers and positions held within the last ten years in the work history section of your application. Be as thorough as possible when responding to the supplemental questions.
You may include history beyond ten years if related to the position for which you are applying. If you held multiple positions with one employer, list out each position separately.
Failure to follow these instructions may impact your competitiveness in this process or may result in disqualification.
Please visit Getting a Job with the County of Sonoma to review more detailed information about the hiring process, including the application process, examination steps, and department selection process.
APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED.
Responses to supplemental questions will be scored using position-specific criteria. Please provide specific and detailed responses of a reasonable length to allow for a thorough assessment of your qualifications. Responses that state, "See Resume" or "See Application" may be considered insufficient and therefore may not be scored.
The selection procedure will consist of the following examination:
An Application & Supplemental Questionnaire Appraisal Examination (weight 100%) will be conducted to evaluate each applicant's application and supplemental questionnaire for satisfaction of minimum qualifications (pass/not pass); and for educational coursework, training, experience, knowledge, and abilities which relate to this position. Each applicant will be evaluated based on the following criteria:
Relevance of work history, related experience, and achieved level of education and/or training as described in the application and responses to the supplemental questions.
Candidates demonstrating possession of the minimum qualifications will be placed on an employment list in order of most qualified to least qualified based on the achieved score received in the Application & Supplemental Questionnaire Appraisal Examination which evaluates the education, training, experience, skills, knowledge, abilities, and other qualifications that you demonstrate in your application and/or response to the supplemental questionnaire. Please be aware that resumes and cover letters are not typically evaluated in the Application & Supplemental Questionnaire Appraisal Examination. Scores may be adjusted based on such factors as the number of candidates, anticipated vacancies, past practice, and natural breaks in the scores achieved by this group of candidates.
ADDITIONAL INFORMATION
A background investigation is required prior to employment. Candidates referred to departments for a selection interview are typically required to sign authorization and release forms enabling such an investigation. Failure to sign prescribed forms will result in the candidate not being considered further for that vacancy. Reference information will not be made available to applicants.
Additional requirements, such as successful completion of a physical exam, drug screen, etc., may apply, depending on the duties and responsibilities of the position. If you receive a conditional job offer for the position, the requirements upon which the offer is contingent will be outlined in the conditional job letter. You may also review the Job Classification Screening Schedule to determine the requirements for this position.
HOW TO APPLY
Applications are accepted online at www.yourpath2sonomacounty.org. Paper applications may be submitted by person, fax (707-565-3770), email, or through the mail. All applications and appropriate supplemental information as outlined in the job bulletin must be RECEIVED by the time and date specified on the first page of this job announcement. Applications received after the recruitment closes will not be accepted.
The County of Sonoma values diversity and is dedicated to creating a workplace environment that provides individuals with a sense of belonging. We are committed to having a diverse workforce that is representative of the communities we serve. The County is proud to be an Equal Opportunity Employer where all aspects of employment are based on merit, competence, performance, and business need.
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