Desktop End User Support Opportunity For Your Consideration Become a member of a growing team of Information Technology professionals making an impact and providing solutions for Government and Commercial clients since 1996 – Join the Domino Tech Team! Accepting Candidates Until 07/03/2024 at 2:00 PM The Position: Client: Commonwealth of Pennsylvania – Department of Labor & Industry (L&I) Position Title: L&I - Desktop End User Support PS 5 (741518) Location: Hybrid; Remote Off-Site and On-Site i... more details
Desktop End User Support Opportunity For Your Consideration
Become a member of a growing team of Information Technology professionals making an impact and providing solutions for Government and Commercial clients since 1996 – Join the Domino Tech Team!
Accepting Candidates Until 07/03/2024 at 2:00 PM
The Position: Client: Commonwealth of Pennsylvania – Department of Labor & Industry (L&I) Position Title: L&I - Desktop End User Support PS5 (741518) Location: Hybrid; Remote Off-Site and On-Site in Harrisburg, PA Duration: Initial term through 06/30/2025 (+ Annual Renewal in 1-Year Terms)
Note: Agency is only considering local candidates within reasonable commuting distance of Harrisburg, PA.
This position is responsible for providing desktop and end user support for the Department of Labor & Industry (DLI) which consists of approximately 4000 users. This position supports the Daily operation of several bureaus within the DLI HQ building at651 Boas Street in Harrisburg. This position will provide primary support to the Office of Vocational Rehabilitation (OVR). This position is responsible for addressing all assigned tasks and incidents associated with Desktop & End User problems to meet the information technology resource needs for all employees located in the Harrisburg central office, Harrisburg district office, and remote support for all field OVR. The skill level of this position requires the ability to act independently, work in team environments and have advanced proficiency and competence in a variety of IT platforms and technologies. There are two bureaus that make up OVR, Bureau Blindness Visual Services (BBVS) and Bureau of Vocational Rehabilitation Services (BVRS). This position serves as an expert in the following assistive technology software, JAWS, Zoom Text, Dragon Naturally Speaking Duxbury, Kurzweil, and Fusion. Also responsible for resolving unique hardware such as braille printing, and A/V communications.
- Technical expertise in incident and change management via ServiceNow. - Experience providing support to assistive technology software and hardware. - Technical knowledge in workstation deployments and installation. - Expert knowledge with MS Office products and troubleshooting skills. - Performs hardware and software diagnostics. - Performs physical installation of IT equipment. - Excellent communication skills and assists customers to resolve issues. - Assist remote IT support teams.
The Preferred Skills and Experience: - 2+ Years: Experience in assistive technology hardware and software - 4+ Years: Experience in a desktop and end user support - Experience with the following assistive technologies; JAWS Zoom Text Dragon Naturally Speaking Duxbury Kurzweil Fusion Braille printing A/V Assistive Communications
The Company: The mission of Domino Technologies, Inc. is to provide clients with IT solutions for their individual business processes that lead to strategic market advantages. Since its founding in 1996, the Domino Tech Team has built a solid record of performance working with clients in the Government and Commercial sectors.
The Perks: - Excellent Market Salary - Competitive Benefits - Paid Holidays and Vacation - Positive Work-Life Balance
The Location: Domino Technologies is based in the Harrisburg area – the capital city of the Commonwealth of Pennsylvania and the county seat of Dauphin County. Located on the east bank of the Susquehanna River, Harrisburg is the anchor of the Susquehanna Valley metropolitan area.
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