Job Abstract

The Sales and Service Banker is responsible for the sale of bank products and services to meet all needs of existing and potential customers while rendering quality service in accordance with bank goals to attain growth, profitability and customer satisfaction.  This role is responsible for the accurate processing of customer transactions while providing courteous, timely and informative service with which the customer feels completely satisfied.  

Emphasis is placed on identifying clients’ needs and delivering tailored solutions through a best in class customer experience.
 

Sales
 

• Execute a sales plan by identifying optimal methods for attaining branch targets and sales goals
   
• Confidently build effective, trust-based relationships with clients by listening and uncovering their needs to gain in-depth knowledge of client’s financial life priorities and provide the products/services that are most appropriate for their situation
   
• Proactively conduct sales activities to gather data and to drive business to the branch through outbound prospecting, as well as in person or phone interviews with clients and prospective clients, community involvement, etc.
   
• Cultivate internal partnerships with Commercial and Wealth Management to promote integrated sales and service efforts across Popular. Help mentor fellow branch employees, encouraging a constant focus on providing a second to none customer experience and promoting the use of digital channels
   
• Support marketing campaigns and product launches, modifying sales techniques and leveraging marketing tools and branch technology to achieve results
   
• Educate clients on self-service capabilities and encourage use of digital service channels/banking options (e.g. smart ATM, online and mobile banking, online transfers, People Pay, Mobile Cash, Bill Pay, Digital Wallets, etc.)
   
• Perform basic inquiries relative to opening of accounts to ensure customer knowledge of account features
   
• Stay abreast of changes to banking environment, bank competition and customer's business environment
   

Operations
 

• Be responsible to act in accordance of all bank policies and regulation to ensure the branch passes assessment and audits
   
• Support operational activities as needed, including merchant depository processing, ATM settlements, client transactions, etc.
   

Best in Class Customer Experience
 

• Consistently perform sales and service activities by adhering to Popular’s key values: professionalism, accountability, customer centricity, and security
   
• Promote environment of ongoing customer feedback and continuous improvement 
   
• Effectively respond to customers requesting to update or close their accounts, determining reason for dissatisfaction, and offer possible alternatives; process account maintenances in a compliant manner

Risk Management
 

• Support the management of compliance functions including reconciliations, audits (internal/external), reporting, controls, records management, approvals, and opening/closing procedures, ensuring all security procedures are strictly adhered
   
• Collect, analyze, and secure all necessary documentation for the successful opening of accounts.  Notify supervisor of any suspicious or questionable documents
   
• Promote the branch's active involvement within the community and report all CRA related activities to appropriate unit
   
•  Proactively identify fraudulent or forged documentation and/or activity and report such activity to the respective supervisors
   
• Maintain confidentiality of customer information and adhere to bank policies and procedures at all times
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• Minimum Required:  Associates degree from accredited college along with at least one year of demonstrated successful sales experience and six months cash handling experience or equivalent related experience and training
   
• NMLS registration; Safe Act compliant
   

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Our base salary for this position located in New York City generally ranges between $26.00 and $29.00? hourly, depending on business need and on your qualifications and experience. Base salary does not include incentive compensation, commission, or any other type of remuneration or benefits. Base salary may vary if position is based in other geographic locations.