Job Abstract

Overview

“Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.” 

Come join our Amazing team here at Hackensack Meridian Health! We offer EXCELLENT benefits, Scheduling Flexibility, Tuition Reimbursement, Employee Discounts and much more!!!

The Supervisor of Linen Services and Mail/Courier Services is responsible for the daily supervision of the Linen Services Department and maintains control over the Medical Center Linen inventory including storage, replenishment, and coordination of the third party vendor processes. The Supervisor also is responsible for the Mailroom department including the supervision, daily operations and related managerial tasks of that department.

Responsibilities

• Monitors linen quantity and quality and assures compliance with established standards.
• Conducts hospital-wide rounds in areas of responsibility, paying particular attention to linen quality, carts, storage, linen usage and abuse; ensures that there is full compliance with standards of laundry and linen standards within all departments or units.
• Directs and supervises all work activities of staff in areas of responsibility; assigns and schedules all special projects as needed.
• Reviews staffing levels to ensure adequate staffing coverage for all shifts.
• Confirms implementation of the linen replenishment system by reviewing staff usage, data input and system reporting to coordinate continuous quality improvement of linen supply management.
• Monitors and addresses any events regarding improper supply utilization in units or departments.
• Coordinates scheduled deliveries to all Medical Center departments located on and off campus as well as the additional linen requests made throughout the day. Analyzes how services can be changed to avoid additional requests or to change par levels.
• Reviews and revises job descriptions and/or job assignments as needed to support effective daily operations and makes adjustments accordingly.
• Conducts audit reviews of outsourced laundry processes, staff and service timeframes to assure compliance with regulatory issues and Infection Control requirements.
• Conducts an annual linen inventory of par replenishments for all units, departments and other users.
• Prepares statistical data analysis regarding linen usage, weights, staff productivity, Scrubex machines and any other miscellaneous reports.
• Orders linen replenishment or cutbacks based on standard availability of linen. Coordinates and anticipates future events that may negatively impact linen inventory including disaster, weather events or internal codes.
• Reviews, revises, and/or develops department specific policies and procedures.
• Responsible for composing and maintaining various internal Linen and /or Mailroom departmental reports for the Operations Manager
• Performs regular rounds on the floors and departments with department heads and nurse managers to assess and address any issues, speak about staff, look for opportunities to improve daily operations on both ends. Vendor should be present intermittently on the same rounds.
• Adheres to the standards identified in the Medical Center's Organizational & Managerial Competencies.
• Performs other special projects and duties as assigned by the Operations Manager of Support Services.
• Supervises, schedules, evaluates and conducts payroll of all Linen & Mail/Courier operations and staff.
• Supervisor has complete responsibility of Linen Services which is a 24/7 operation and Mailroom/Courier services currently at Monday to Friday 7am to 6pm
• Supports and contributes to continuous quality improvement regarding Linen, Mail or Courier services by identifying and correcting ineffective processes and preparing reports to assure operational effectiveness.
• Reviews and approves all outside courier runs to service off-campus locations.
• Coordinates stat deliveries to various Medical Center departments and related activities, including deliveries to the board of Governors.
• Coordinates deliveries of outside services such as Federal Express, acts as liaison to handle FedEx alerts or billing concerns
• Reviews cell phone, mileage and productivity for all drivers.
• Conducts audit reviews of mail processing services and courier runs.
• Coordinates and implements EZ pass accounts, billing, violations and tags for all HUMC vehicles.
• Processes all vehicle insurance, registration, EZ pass and plates for all new or current HUMC vehicles.
• Reviews, communicates and processes all traffic or moving violations reported to medical center.
• Acts as contact for Chubb insurance claims through Risk Management and provides defensive driving education to new drivers at the medical center.
• Oversees Optifreight & Fuelman account/invoices with Purchasing to ensure proper distribution of department fuel costs.
• Monitors mailroom postage requests and ensures postage by phone is submitted to allow timely mailings to be uninterrupted in delivery.
• Organizes internal pickups for special events from Foundation, Human Resources or other departments who have promotional or charitable function responsibilities.
• Regulates and reviews all specimen logs and reports to provide timely delivery of samples. This process must be adhered to by department at all times to confirm safe delivery of urgent specimens.

Qualifications

• Associate's Degree or equivalent.
• 5 years of management experience in mailroom, linen or hospitality fields.
• Excellent communication skills.
• Strong computer experience.
• Ability to multi task operational priorities.
• Reads and writes in the English language.

Education, Knowledge, Skills and Abilities Preferred:

• Bachelors degree.
• Second language preferred.
• Previous supervisory or managerial experience

Our Network

Hackensack Meridian Health (HMH) is a Mandatory Influenza Vaccination Facility

As a courtesy to assist you in your job search, we would like to send your resume to other areas of our Hackensack Meridian Health network who may have current openings that fit your skills and experience.