Job Abstract

Towson University (TU) is one of the nation’s top 100 public universities. Located north of Baltimore, TU currently enrolls over 19,000 students and is the second-largest university in the prestigious University System of Maryland. Towson University values diversity and fosters a climate that is grounded in respect and inclusion to cultivate the intellectual and personal growth of the entire university community.

The Financial Aid Specialist-Pell Grant & Loans will assist the Financial Aid Department in the delivery of Financial Aid Services to students and their parents by facilitating the management and disbursement of funds.

Review and Process Aid Status Change Reports:

• Review reports to ensure compliance with federal regulations such as over-awards, Pell LEU issues, loan limit issues, CFLAGs, etc., and adjust budgets and awards as needed.
• Review and adjust budgets and aid based on changes in enrollment during the schedule change (drop/add) period.
• Review and process aid adjustment requests such as housing status changes, additional loan requests, part-time adjustments, etc.

Responsible for Management of PLUS Loans:

• Review PLUS Loans ready for processing.
• Post PLUS Loan to student accounts.
• Review PLUS Loan Application for endorsers.
• Review and resolve PLUS Loan discrepancy reports.
• Disseminate Bio/Demo and Address Conflict reports to processor for resolution.

Responsible for management of the Alternative Loan Program:

• Determine eligibility for Alternative Loans.
• Review certification through ELM database.
• Collaborate with Scholarship Unit in reconciliation of Alternative Loans.
• Resolve all discrepancies related to Alternative Loans.

Maintain current knowledge of federal/state regulations and institutional policy. Assist department with creating and improving office process and policies. Includes but is not limited to:

• Assist with development and maintenance of financial aid policy and procedures manual.
• Coordinate with other offices on campus such as Billing, Registrar, Admissions, etc.
• Attend financial aid workshops, training sessions, and conferences.
• Other duties as assigned by the Associate Director of Technology Services.

Technology Unit Customer Service:

• Correspond with students and parents by phone, email, and chat.
• Occasionally assist financial aid call center as an on-call advisor.

Perform other duties as assigned by supervisor.

Telework may be available for this position up to two days per week following the completion of 90 days of service in good standing.

Required:

• Bachelor's degree
• Two years of financial aid office experience.

Preferred:

• Experience processing financial aid in a Peoplesoft Campus Solutions system.

Targeted Hiring Range is $57,000-$61,000 and full University benefits that include 22 days of annual leave, up to 15 holidays, personal and sick days; excellent health, life, and retirement plans; and tuition remission. To learn more about our benefits, click here. TU also offers a variety of great perks and discounts, which can be found here.

If you are motivated, innovative and team-oriented, we would love to hear from you.
For consideration, please submit a cover letter and resume with your online application.

This position will be open for a minimum of 14 days.

The safety of our students, faculty, staff, and neighbors has been our top priority and the focus of every one of our decisions since the earliest days of the COVID-19 pandemic. Therefore, the University System of Maryland (USM) has strongly encouraged full COVID vaccination and up-to-date booster shots (when eligible) for all faculty, staff, and students at all schools in the USM as both a reasonable and necessary means of protecting our health and safety.