Overview | Rutgers University Behavioral Health Care (UBHC), established in 1971, offers a full continuum of evidence based behavioral health and addiction services for children, adolescents, adults, and seniors throughout New Jersey. UBHC’s 1,060 experienced behavioral health professionals and support staff are dedicated to treatment, prevention, and education. UBHC, one of the largest providers of behavioral health care in the country, has a budget of $260 million and has 15 sites throughout New Jersey. Services are readily accessible and include: inpatient, outpatient, partial hospitalization, screening, crisis stabilization, family/caregiver support, community outreach and case management, supportive housing, supported employment, prevention and consultation, employee assistance programs, and a licensed therapeutic school from preschool through high school. Specialty services include the New Jersey suicide prevention helpline and peer help lines for police, veterans, active military, teachers, mothers of special needs children and child protective service workers. In FY2016, UBHC treated 16,199 consumers, had 24,502 admissions, and touched the lives of 19,441 individual callers through peer support. In addition, UBHC is the primary mental health training resource for the New Jersey departments of Human Services, Children and Families, and Corrections, delivering 16,000 trainings each year. |
Posting Summary | Rutgers, The State University of New Jersey is seeking a Mental Health Specialist II for the Outpatient Services Department within Rutgers University Behavioral Health Care.
The primary purpose of the Mental Health Specialist II is to perform functions in support of the Unit’s mission providing person centered, culturally competent, and “consumer friendly” services to individuals who contact the Call Center. Receives requests for service, undertakes review of the service need of the caller or consumer, and responds by offering support and appropriate referrals and disposition.
Among the key duties of this position are the following:
- Provides assistance to Mental Health Specialists III.
- Develops a schedule for follow up calls.
- Provides “customer friendly” services, taking initiative in engaging individuals served in an empathic and concerned manner.
- Responds with sensitivity to cultural and socio-economic issues of individuals served.
- Assists the individual served to effectively address the problem, and/or refers the individuals served to the appropriate clinical staff.
- Assures that the expressed needs and strengths of the individual served drive service delivery.
- Demonstrates the ability to identify contacts that need a higher level of intervention, and follow departmental protocol for handling and triaging crisis or high risk calls.
- Documents contacts, interventions, and interactions with callers in a timely manner and in accordance with established policies.
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Work Arrangement | Consistent with the current application of Rutgers Policy 60.3.22, this position may be eligible for a fully remote work arrangement. The flexible work arrangements outlined in Rutgers Policy 60.3.22 are part of a pilot program that is effective September 1, 2022 through August 31, 2024. Therefore, there is no guarantee that this flexible work arrangement will continue beyond that date. Flexible work arrangements are not permanent, are subject to change or cancellation and contingent on the employee receiving approval in the FlexWork@RU Application System. Additional information may be found at https://futureofwork.rutgers.edu. |