Field Representative I, Fulfillment
POSITION PROFILE
Provides operations functions in a fulfillment center for one or more of the following areas: operates high volume continuous feed or cut sheet printing equipment to produce large volume print jobs on a previously calibrated machine, performs associated inserting tasks using high speed commercial inserters, performs associated copying tasks, ships and receives product and supplies, sorts, distributes and handles incoming and outgoing mail/faxes, as well as applies necessary postage. Provides copier maintenance and/or repair of site equipment. May also perform bindery, QC and final check, housekeeping, file services, call center representative, and reception, etc. May performs various building support functions related to meeting set ups. Will also perform white glove mail piece handling that requires a very detailed approach to assembling individual mail pieces from large volume print runs that require sorting and inserting mail pieces by hand for mailing through the USPS process. This position operates in a multi-shift environment and can include weekends.
JOB DUTIES AND RESPONSIBILITIES
· Runs high volume printing equipment, which may include high production in a mechanically sophisticated print environment and performs binding and finishing work.
· Has the ability to setup and run all applications on all equipment.
· Ensures convenience copiers are working properly, checking for quality via daily inspections. Clears paper jams and informs technicians of specific problems.
· Maintains records for management reports and inventories of supplies needed.
· Distributes office supplies, fax transmissions and mail to company personnel and/or designated drop-off points as required.
· Calculates charges for jobs performed and maintains some billing logs.
· Responds to and coordinates all service calls required by.
· May perform filing duties in conjunction with specific customer requests.
· Delivers completed jobs to pre-determined customer locations within and outside of the site.
· Maintains daily meter and service logs.
· Answers customer questions regarding status or feasibility of job requests.
· Ensures upkeep of all workstation areas and sorting stations by keeping neat and well stocked.
· Performs duties related to the shipping and receiving of materials.
· May perform meeting room and conference room set ups.
· May perform light maintenance duties as assigned.
· May perform occasional cleaning duties as needed.
· May require periodic overtime on nights and weekends, including off-hour emergency response.
· Uses shrink-wrap machine, paper cutter, hole driller, bindery equipment, jogger, tape machine, stackers, electric stapler and scales in completion of various jobs contracted.
· Uses all copier equipment, calculator, fax machine, postage meter and some PC.
· Performs filing duties, which may include purging' and archiving old documents.
· Performs other duties as assigned.
QUALIFICATIONS (Education, Experience and Certifications)
· Requires high school diploma or GED and2-3 years of related work experience.
· Some related copy job experience, preferably in a high production, mechanically sophisticated print environment, is preferred.
· Requires valid driver's license and minimum levels of auto insurance coverage per policy.
· Requires ability to learn complex production and/or communication systems, such as client-specific mainframe applications.
KNOWLEDGE, SKILLS AND ABILITIES
· Working knowledge of copier and other related equipment and repair is preferred.
· Requires knowledge and understanding of shipping/receiving procedures.
· Basis electronics knowledge is preferred.
· Possesses ability to work independently and flexibly to complete projects.
· Possesses ability to determine correct method and packing material as well as check packing slips for accuracy of incoming materials.
· Possesses ability to comprehend instructions concerning mail delivery.
· Possesses troubleshooting and problem-solving skills.
· Possesses ability to read and comprehend written technical information in the form of manuals, parts books and related publications.
· Possesses excellent customer relations skills and excellent verbal communication skills.
WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS
· Requires frequent exposure to copier/fax machine noise, toner and changes in room temperature and may be exposed to frequent paper cuts from the handling of paper and opening of boxes.
· Requires exposure to various weather conditions when walking is necessary between buildings and exposure to location equipment can present opportunities for injury or accidents.
· Makes daily telephone/in-person contact with customers, employees, managers and/or Dispatch Department and occasional telephone contact with vendors and equipment repair people.
· Dealing with tight deadlines and quick turnaround times imposes high stress levels.
· Some physical effort is required which may involve long periods of standing, walking, bending, reaching, stretching, climbing or similar activities as well as lifting or moving items weighing up to 50 lbs. and in pushing or pulling machines on wheels, which may weigh up to 400 lbs., in order to move for repairs. Walking between buildings may be necessary.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.
