Entravision Communications Corporation (NYSE: EVC) one of the fastest growing Hispanic multi-media companies seeks an IT Support Specialist to join our team. The IT Support Specialist's role is to ensure proper computer operations so that end users can accomplish organizational tasks. This includes receiving, prioritizing, documenting and actively resolving end user help requests. Problem resolution may involve the use of diagnostics and help request tracking tools, as well as require that the i... more details
About Entravision
Entravision is a leading global advertising, media and ad-tech solutions company connecting brands to consumers by representing top platforms and publishers. Our service portfolio enables high-performance campaigns while using highly competitive audience reach, cutting-edge mobile programmatic solutions, machine-learned bidding algorithms and demand-side platforms on a global scale.
In the US, Entravision is a leader in Hispanic marketing & media solutions serving both local and national Clients for more than 25 years. Our unique portfolio includes primarily Spanish language TV & Radio broadcast assets across 35 markets, an exclusive audio network & streaming platform, and a robust mix of curated digital & social media content solutions.
IT Support Specialist
Santa Monica, CA | Full Time
Summary
Entravision
Communications Corporation (NYSE: EVC) one of the fastest growing Hispanic
multi-media companies seeks an IT Support Specialist to join our team.
The IT Support Specialist's role is to ensure proper computer operations
so that end users can accomplish organizational tasks. This includes receiving,
prioritizing, documenting and actively resolving end user help requests.
Problem resolution may involve the use of diagnostics and help request tracking
tools, as well as require that the individual give hands-on help at the desktop
level.
Responsibilities
- Field incoming help requests from
end users via both telephone and work orders in a courteous manner.
- Document all pertinent end user
identification information, including name, department, contact
information, and nature of problem or issue.
- Build rapport and elicit problem
details from help desk customers.
Prioritize and schedule problems.
Escalate problems (when required) to the appropriately experienced
technician. - Record, track, and document the
help desk request problem-solving process, including all successful and
unsuccessful decisions made, and actions taken, through to the final
resolution.
- Apply diagnostic utilities to aid
in troubleshooting.
- Access software updates, drivers,
knowledge bases, and frequently asked questions resources on the Internet
to aid in problem resolution.
- Identify and learn appropriate
software and hardware used and supported by the organization.
- Perform hands-on fixes at the
desktop level, including installing and upgrading software, implementing
file backups, and configuring systems and applications.
- Test fixes to ensure problem has
been adequately resolved.
- Perform post-resolution
follow-ups to help requests.
- Develop help sheets and knowledge
base articles for end users.
- Perform related duties consistent
with the scope and intent of the position.
- Administers servers and network
equipment as directed by the Sr. Administrators.
- Assists with administration of
all applications and VoIP system.
- Improves existing programs by
reviewing objectives and specifications; evaluating proposed changes;
recommending changes; making modifications.
- Evaluates vendor-supplied
software by studying user objectives; testing software compatibility with
existing hardware and programs.
- Places software into production
by loading software into computer; entering necessary commands.
- Places hardware into production
by establishing connections; entering necessary commands.
- Maximizes use of hardware and
software by training users; interpreting instructions; answering
questions.
- Maintains system capability by
testing computer components.
- Maintains historical records by
documenting hardware and software changes and revisions.
- Maintains client confidence and
protects operations by keeping information confidential.
- Maintains professional and
technical knowledge by attending educational workshops; reviewing
professional publications; establishing personal networks; participating
in professional societies.
- Contributes to team effort by
accomplishing related results as needed.
Competencies
- Technical Capability.
- Strategic Thinking.
- Effective Communication Skills.
- Leadership.
- Teamwork.
Desired Skills
and Experience:
- AA degree or higher in
Information Systems or a related major preferred, or equivalent years of
experience, or certifications.
- Must have more than 4 years of IT
Support experience in an IT Support position
- Thorough knowledge of Microsoft
Office Suite, Microsoft Operating Systems Experience with G-Suite and
other cloud system administration.
- Experience providing local and
remote support to a diverse user base.
- Ambitious,/Motivated Self-starter
with the ability to complete work independently and within a team
environment.'
- Ability to multi-task multiple projects,
provide support with a high level of Customer Service.
- Ability to learn new technologies
to implement and support in a dynamic environment.
- Enthusiastic, committed,
proactive and resourceful; can be counted on to get the job done.
- Able to work autonomously as well
as being a good team player.
- The following skills are a plus:
- Experience with Macintosh systems (Mac OSX)
- Experience troubleshooting and maintaining telephony systems
- Experience maintaining local and wide area network hardware.
POSITION TYPE/EXPECTED HOURS OF WORK
This is a Full Time position. Actual schedule and hours may vary.
SUPERVISORY RESPONSIBILITY
Reports directly to IT Manager
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Entravision Communications Corporation participates in the E-Verify system operated by the US Department of Homeland Security and the Social Security Administration and will use E-Verify to confirm work eligibility for all new hire employees.
Entravision Communications is an Equal Opportunity Employer.
We encourage women and minorities to apply