Oversees daily functions of the Admitting department registration process and Admitting Registrars. Completes the scheduling for all Admitting/ Bed Control Shifts. Completes training of all new registrars and does follow up with registers regarding errors. Completes the Admitting team s quality reviews. Able to assist with the team s work (Registration/ Bed Control) as needed. Continually improves the effectiveness of the department s work process. Responsible for staff scheduling, performance, ... more details
At White Plains Hospital, you have an opportunity to work side-by-side with some of the most talented people in the world.
We have been widely recognized for our exceptional culture, world-class physicians, Magnet-designated nurses and passionate employees who make a real difference in our community. With tremendous growth opportunities, great benefits, and flexible work schedules, it is no wonder why we are consistently recognized as a Great Place To Work.
Position Summary
Oversees daily functions of the Admitting department registration process and Admitting Registrars. Completes the scheduling for all Admitting/Bed Control Shifts. Completes training of all new registrars and does follow up with registers regarding errors. Completes the Admitting team’s quality reviews. Able to assist with the team’s work (Registration/Bed Control) as needed. Continually improves the effectiveness of the department’s work process. Responsible for staff scheduling, performance, trending and denials prevention, reaching the annual POS collections goals. Also, responsible for Press Ganey, interdepartmental Satisfaction & Employees’ satisfaction maintained.
Essential Functions and Responsibilities Include the Following:
1. Completes/maintains the scheduling for the Admitting Department in a timely manner.
2. Secures coverage for all PTO requests (Sick or Vacation requests).
3. Completes QRs monthly /Biweekly for both registration and bed control.
4. Reviews unbilled service charges and make adjustments if needed.
5. Communicates with other departments (Patient Care, HIM) and initiate and/or perform corrections if necessary (e.g. canceling an admission, duplicate medical records).
6. Trains any new hires and provide all Registrars with updates on policies and procedures.
7. Works with the team to improve the registration integrity and to increase the POS collection.
8. Assures weekend coverage for all shifts.
9. Receives call outs from team during schedule work hours
10. Represents the Admitting department in the meetings if required.
11. Maintains the Ambulatory and ATC turnaround time.
12. Maintains IT support when they need accounts to be generated for testing.
13. Works with Ambulatory and Endo departments to ensure cooperation and team work.
14. Provides coverage for cashier’s office if necessary.
15. Oversees the team by making sure the lunch hour protocol is being followed and lunch coverage is assigned for all shifts including weekends.
16. Works with the team to meet their goals.
17. Works closely with the Director and provide feedbacks on all important issues.
18. Sets department meeting Monthly.
19. Assists in completing probationary and scheduled appraisals for staff evaluations.
20. Ensures accuracy of registrations as well as team adherence to protocols and hospital standards.
21. Monitors the work of staff to verify that they are thoroughly gathering patients’ demographic and financial information to maximize payment for services rendered.
22. Responds to concerns and/or complaints from patients, the public, medical staff, subordinates, and/or other hospital employees pertaining to assigned areas in order to maintain positive customer relations; researches and investigates issues; prepares written or oral responses as needed.
23. Oversees the preparation and maintenance of documents and information in order to comply with administrative policies as well as JCAHO and other regulations.
24. Enforces the best practice assignment and make sure the teams do meet the goal consistently.
25. Works with staff to improve both intradepartmental and Press Ganey patients’ satisfaction.
26. Understands and adheres to the WPH Performance Standards, Policies and Behaviors.
27. Performs all other related duties as assigned.
Education & Experience Requirements
ï‚· GED or High School Graduate, some college preferred
ï‚· 5–10 years previous Patient Access Hospital experience required
ï‚· Working Knowledge of the Registration and Bed Control workflows
ï‚· Ability to use basic office equipment and Microsoft / Excel
ï‚· Medical Terminology Required
ï‚· Capable of typing 45wpm
Core Competencies
ï‚· Excellent Teamwork; Good Communication and Problem-Solving Skills,
ï‚· Communication; problem-solving skills
ï‚· Integrity to handle the confidential aspects of work
ï‚· Retains composure under stress
Job Abstracts is an independent Job Search Engine. Job Abstracts is not an agent or representative and is not endorsed, sponsored or affiliated with any employer. Job Abstracts uses proprietary technology to keep the availability and accuracy of its job listings and their details. All trademarks, service marks, logos, domain names, and job descriptions are the property of their respective holder. Job Abstracts does not have its members apply for a job on the jobabstracts.com website. Additionally, Job Abstracts may provide a list of third-party job listings that may not be affiliated with any employer. Please make sure you understand and agree to the website's Terms & Conditions and Privacy Policies you are applying on as they may differ from ours and are not in our control.
We would like to take a second to Welcome You to Job Abstracts, the nation’s largest Pure Job Board. With over 3.1 million job listings from 15,000+ Companies & Organizations, we help job searchers find careers that match their interests. As an anonymous user, you have probably discovered how easy our system is to use. However, you have just scratched the surface of what we can offer.
We encourage you to Register so you can use our most powerful features: searching with multiple terms, setting up multiple locations, establishing favorite companies, and accessing your search history. If you find a job you like, you can apply directly for it, and then, keep notes on it. We will also keep a lookout for jobs that match your search terms and email you when we find something you may like.
You can register for free and the system is free to use. If you like our system so far, click on Register and unlock the power required by serious job searchers.
Any time you conduct a search, the system shows you job matches, ranked by their Relevance Score (RS).
The score is calculated by a proprietary algorithm that uses Intelligent Machine Learning.
The Relevance Score tells you how well the job opportunity matches your search term or terms.
When not logged in, the system is limited to one search term. Scores for single term matches are usually lower.
When you register, log in, and set up multiple terms prioritized by importance, the jobs found for you will receive a much higher Relevance Score.
