The Customer Supply Chain Analyst is responsible for the validation & execution of incoming daily customer orders for the Retail business. The Analyst is responsible for ensuring execution excellence within the 3 PL Logistics operations in securing case fill and on time deliveries for Customer orders, as well as liaising with the Planning team to address product availability. This role will participate in the monthly Supply Chain Planning cycle as a key member in identifying promotional manageme... more details
ABOUT DSC:
In 2011, we didn't just disrupt the entire shaving industry; we revolutionized it, shattering conventions with a viral video sensation that became the gold standard for humor in advertising. Our trailblazing direct-to-consumer model didn’t just pave new paths—it bulldozed age old industry giants, minting us as a force to be reckoned with.
Dollar Shave Club crafted not just products, but experiences. We made shaving not suck by cutting out all the unnecessary BS that's been upsold to guys for decades. We continued to make great f**king blades and also became the geniuses behind tons of dude-centric products like Ball Spray, offering solutions to problems men didn't know they needed.
Today we continue to expand our international grooming arsenal, and hold fast to the disruptive DNA and irreverent humor that catapulted us to fame. Our global expansion and presence in tens of thousands of retail stores are testaments to our commitment to make the hairy globe a little smoother.
Stop wasting time not working for us and come join the club!
ROLE SUMMARY:
The Customer Supply Chain Analyst is responsible for the validation & execution of incoming daily customer orders for the Retail business. The Analyst is responsible for ensuring execution excellence within the 3PL Logistics operations in securing case fill and on time deliveries for Customer orders, as well as liaising with the Planning team to address product availability. This role will participate in the monthly Supply Chain Planning cycle as a key member in identifying promotional management, efficiency gains, and problem resolution.
RESPONSIBILITIES:
- Manage the Retail Business in updating, validating and progressing customer orders to shipment and on-time delivery.
- Direct access into a select customer database to track and manage daily performance of order fill, on time shipping, ASN compliance, and Vendor Charge-Back results. Evaluating trade-off of time, cost and service to satisfy both DSC and the customer
- Customer database for tracking + reporting OTIF and Vendor Charge-Back results, in addition to Root Cause Analysis and corrective action for improvement
- The jobholder is expected to maintain productive relationships through conflicts/issues in shipping and delivering orders on time and full
- The jobholder is expected to link closely with the Planning and 3PL teams in identifying gaps for seamless order execution and on-time delivery
- Communicates with Supply Chain Planning and 3PL on orders outside normal policy to enable timely service to the customer
- Balance case fill and on time delivery to the customers with the goal of maximizing case fill while ensuring on time shipping windows are met. Responsible for managing 3PL relationships to ensure ongoing performance expectations are met
- Ongoing review with Demand Planning on upcoming promotions, critical stock issues, cut information on sales orders
- Serves as the primary contact / Project Lead for Operations and Network Design specific to the Retail business expansion efforts
- Driving continuous improvement around critical KPIs (Fill Rate + OT)
- Participate in the execution (either pilot or full roll-out) of new programs. Learn and exercise focused/process improvement techniques to reduce waste in time or money
- Manage the order-to-cash / fulfillment flow with both a direct and potential brokered organization
REQUIREMENTS:
- Bachelor’s degree required, preferably in Supply Chain Management, Logistics, or Business-related fields
- 3+ years of experience with relevant Logistics/Operations/Manufacturing and customer service
- Technical understanding of Supply Chain and Customer service information systems.
- Excellent oral and written communication skills
- Strong Microsoft suite skills
- Solid analytical skills
- Strong collaboration skills
- Stakeholder management experience
- Ability to think critically and problem solve
POSITION TYPE:
This is a full-time exempt position.
WORK ENVIRONMENT:
This position is either hybrid, often working in our HQ office located in Marina Del Rey, or fully remote.
SALARY:
$70,000-$85,000 + Bonus
Dollar Shave Club is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identification, national origin, disability, or protected veteran status.
Reasonable Accommodation: Dollar Shave Club provides reasonable accommodation so that qualified applicants with a disability may participate in the selection process. Please advise us of any accommodations you request in order to express interest in a position by e-mailing: accommodations@dollarshaveclub.com
Please state your request for assistance in your message. Only reasonable accommodation requests related to applying for a specific position within Dollar Shave Club will be reviewed at the e-mail address supplied.
Dollar Shave Club will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box) Ordinance.
Thank you for considering a career with Dollar Shave Club
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