"Fly Away" Field Service Representative. Job Category: Engineering and Technical Support. Time Type: Full time. Minimum Clearance Required to Start: TS/ SCI - Employee Type: Regular. Percentage of Travel Required: Up to 50%Type of Travel: Local - - - Job Description: As a local “Fly-Away” Field Service Representative (FSR) you will be responsible for providing technical support for our deployed and local ‘factory’ signal processing systems. You will support tasks in both CONUS and OCONUS loc... more details
"Fly Away" Field Service Representative
Job Category: Engineering and Technical Support
Time Type: Full time
Minimum Clearance Required to Start: TS/SCI
Employee Type: Regular
Percentage of Travel Required: Up to 50%
Type of Travel: Local
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Job Description: As a local “Fly-Away” Field Service Representative (FSR) you will be responsible for providing technical support for our deployed and local ‘factory’ signal processing systems. You will support tasks in both CONUS and OCONUS locations. This role requires the ability to “fly” on short notice to assist with maintaining any one of our several deployed systems around the globe. Tasks include regularly scheduled maintenance activities, hands-on troubleshooting hardware issues, performing hardware replacements and installations, as well as aiding with next generation hardware deployments. Additional duties include administratively tracking FSR-related tasks in our ticketing system for proper documentation. In this role, you must maintain flexibility in mission expectations and requirements and be able to follow through on various tasks that are required to keep existing and future systems online and functioning properly.
Duties and Responsibilities:
- Approximately, 60% of time at local “factory” at Sterling location &/or Manassas Warehouse
- Remotely monitor health and status of deployed OCONUS systems
- Support logistics operations and aide with asset management responsibilities
- Assist with management of spare pools to ensure availability and accountability
- Escalate any hardware issues or system outages to leadership immediately
- Assist with ticket management, and track all known hardware issues within Jira ticketing system
- Approximately, 40% of time deployed to various OCONUS locations
- Perform preventative maintenance checks and services (PMCS)
- Conduct hardware replacements and/or upgrades
- Monitor and maintain system hardware and software
- Troubleshoot any technical problems or issues to determine possible solutions
- Conduct and/or assist local unit with site surveys (for future system installation)
- Conduct refresher training for operators, when necessary
- Support customer operations and system administrator personnel
Required Skills/Experience:
- Ability to troubleshoot complex hardware and network issues
- Experience maintaining hardware systems, including cable repair
- Linux System Administration
- CompTIA Security+ certification, or obtain within 90 days of hire
- Physically able to regularly deploy, travel and conduct the physical actions necessary to include lifting, racking and stacking equipment
Desired Skills/Experience:
- Prior Military or DoD experience
- Previous experience as a traveling Field Support Representative
- Experience maintaining servers, network and/or communication equipment
- SIGINT background
- College Degree or applicable technical certifications
Travel: Overseas travel required: 40%
Clearance: Active TS/SCI required
What We Can Offer You:
- We’ve been named a Best Place to Work by the Washington Post.
- Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
- We offer competitive benefits and learning and development opportunities.
- We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.
- For over 60 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.
Company Overview:
CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here
The proposed salary range for this position is:
$64,400 - $135,100
