In the past several years, retailers have begun to take advantage of state statutes that requires Subaru to reimburse both labor and parts at individually-selected rates. Each request requires analysis of the retailer's actual customer pay rates by submitting a 100-repair order analysis. This analysis is extensive, tightly controlled by state statutes (30-day response time in most states) and has a direct impact on Subaru's claim costs. Responsible for all reimbursement activities to retailers. ... more details
SUMMARY
In the past several years, retailers have begun to take advantage of state statutes that requires Subaru to reimburse both labor and parts at individually-selected rates. Each request requires analysis of the retailer's actual customer pay rates by submitting a 100-repair order analysis. This analysis is extensive, tightly controlled by state statutes (30-day response time in most states) and has a direct impact on Subaru's claim costs. Responsible for all reimbursement activities to retailers.
PRIMARY RESPONSIBILITIES
Maintains responsibility for reviewing and interpreting state franchise statutes for each state to ensure understanding and accuracy of analysis. Works with legal department as needed for additional insight.
Maintains responsibility for timely completion of all retailer part reimbursement analysis and retailer labor rate analysis as submisisons arrive, and evaluating each retailer analysis to assure it meets individual state requirements.
Proposes "reasonable" rates to retailers based on Subaru of America (SOA) analysis of other retailers in geographic area (subject to state statute). Prepares formal communication to retailers regarding results.
Handles all initial inquiries and dispute requests. Provides direction to management as to "reasonableness" of rates and options within the particular statute and works with manager to handle any escalated cases.
Reviews, approves and processes monthly labor rate increase requests from established retailers.
Maintains records in compliance with state and federal statutes.
ADDITIONAL RESPONSIBILITIES
Provides management with monthly claim analysis and reporting.
Updates Claims System parts and labor rates.
Performs special Projects and assignments as business needs require.
Oversees tasks for the Claims Assistant.
REQUIRED SKILLS AND ABILITIES
Strong verbal and written communication skills.
Experience with legal research and writing.
Advanced Microsoft Excel skills.
Strong analytical skills.
EDUCATION/EXPERIENCE: BA/BS with 4-6 years of relevant experience or equivalent experience in lieu of degree
WORK ENVIRONMENT: Hybrid Role - Remote work 2 days per week (after 90 days) [Wednesdays & Fridays]
BENEFITS PACKAGE includes:
37.5-hour work week
Medical, Dental, Vision effective day 1
Pension, Profit Sharing, and 401K Match
15 vacation days, 9 company holidays, 5 floating holidays, and 5 sick days
Tuition Reimbursement Program (up to $15,000 a year)
Vehicle Discount Programs
JOB GRADE: P2
FLSA STATUS: Exempt
SALARY RANGE: The recruiting base salary range for this full-time position is $67900 - $96900. Within the range, individual pay is determined by factors, including job-related skills, experience, and relevant education or training.
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