Note: Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. Applicants are encouraged to apply early. This recruitment may close at any time without notice. Provide technical assistance to Department users for specialized law enforcement operating systems, hardware, and software. Perform troubleshooting and repair of a wide range of related computer equipment. Performs helpdesk function and sets up new user hardware and config... more details
ABOUT THE POSITION
Note: Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. Applicants are encouraged to apply early. This recruitment may close at any time without notice.
Provide technical assistance to Department users for specialized law enforcement operating systems, hardware, and software. Perform troubleshooting and repair of a wide range of related computer equipment. Performs helpdesk function and sets up new user hardware and configures systems. Responsible for department data backups, and a wide variety of similar tasks as required.
Temporary/Part-Time Appointments: Working Hours: Must be available to work a flexible schedule which may include mornings, afternoons, evenings, weekends, including holidays for an average of 20 hours per week.
Temporary/Part-time appointments do not qualify for City benefits, except for those required by law. The City does not belong to the Social Security system; however, enrollment in an alternative retirement program is mandatory which requires an employee contribution of 7.5% of base earnings. The City contributes 2.5% and the employee contributes 5% of base earnings. There are no rights to employment and employment may end with or without cause or advance notice.
Certain City operational budgets may not include funding for mandated CalPERS employer contributions; therefore, a qualified candidate who is a current member of CalPERS may be restricted from temporary/part-time employment with the City of Downey.
Part-Time shifts may not exceed 999 hours on a fiscal year basis (July 1 through June 30).
EXAMPLES OF ESSENTIAL FUNCTIONS
Provide user support in person, email, via the telephone or remote access in a Help Desk format by using a Ticketing System.
Install, configure, and deploy operating system and application software on workstations, laptops, mobile data computers and servers.
Maintain, troubleshoot, diagnose, upgrade, and repair computer hardware, software, peripherals, local and network printers, mobile devices, body worn cameras and other equipment.
Train users regarding workstation operating systems, applications, software, hardware, printing and peripherals including creating documentation and or training aids to help end users with IT equipment, processes and applications.
Assist with audio and video equipment setup.
Assist staff and residents with IT related needs and questions.
Contact vendors for warranty repairs and issues.
Maintain the inventory database and perform hardware and software inventories as needed.
Maintain a well-documented spares inventory of basic high turnaround parts, equipment and devices.
Perform a wide variety of other related duties and assignments as required.
The preceding duties have been provided as examples of the essential types of work performed by positions within this job classification. The City, at its discretion, may add, modify, change or rescind work assignments as needed.
QUALIFICATIONS
Any combination of experience and training that could likely provide the required skills, knowledge, and abilities to perform the essential functions of the position is qualifying. A typical combination is as follows:
Education & Experience: An Associate's degree in computer science or closely related field plus one year of significant exposure to and technical support of personal computers and the overall field of technology.
Desirable qualifications: A+ certification or equivalent; Bachelor's degree in Computer Sciences, Information Technology or related field; experience working with Microsoft Operating Systems, Microsoft Exchange, Microsoft SharePoint, and Active Directory.
Knowledge of: Specialized law enforcement software and computer operations and activities; Microsoft Outlook, Active Sync technology using Apple and Android devices; Helpdesk functionality; basic customer service principles and practices; basic time management principles and practices; proper grammar, punctuation and spelling; personal computers, laptops, printers, and various peripheral equipment and devices; data backup and restore functions; security practices, spam filtering and web filtering technology; basic troubleshooting methods and techniques; modern business office practices, methods, and procedures.
Ability to: Quickly learn and apply new information, with an emphasis on technical information; Identify and resolve problems in timely manner; Receive, interpret and perform assignments and instruction; read, interpret and follow technical information including operations procedures and processes; operate personal computers, printers, and other related equipment;; communicate clearly and concisely, both orally and in writing; and, establish and maintain effective relationships with those contacted in the course of work; Manage multiple assigned tasks, perform routine assignments both independently and as part of a team.
ADDITIONAL INFORMATION
Physical Tasks, Abilities, and Environmental Conditions:
Work is primarily performed in an office environment that requires extended sitting, mobility in the field at construction sites with potential exposure to dangerous machinery and potential physical harm, ability to lift and carry up to 25 pounds, and perform other similar actions during the course of the workday.
Selection/Testing Process: All applications and supplemental information will be reviewed and evaluated on the basis of information submitted at the time of filing to determine the level and scope of the candidate's preparation for the position. All information supplied by applicants is subject to verification.
The acceptance of your application depends on whether or not you have clearly shown that you meet the Qualifications as stated above. Please fill out the application and supplemental questionnaire completely.
Those applicants, who most closely match the desired qualifications, will be invited to participate in the examination process which will consist of an appraisal examination weighted 100%. The appraisal examination may consist of performance testing and/or an oral interview to assess the applicant's knowledge, education, experience, and general ability to perform the essential functions of the position.
Candidate(s) who complete selection testing with acceptable results will be considered by the Department hiring authority. Prior to a conditional offer of employment, a candidate will undergo a comprehensive background check that includes employment reference checks, criminal history check, fingerprinting with the California Department of Justice, and a credit review. A job-related pre-placement medical examination, including a drug screen will be conducted upon issuance of a conditional offer of employment.
Qualifying veterans of the United States Armed Forces who receive a passing score on an entrance examination shall be ranked in the top rank of any resulting eligibility list. The veteran's preference shall also apply to a widow or widower of a veteran or a spouse of a 100 percent disabled veteran (Government Code § 18973.1).
Any applicant requiring reasonable accommodation during the selection process due to a qualified disability must inform the Human Resources Office by dialing (562) 904-7292 at least 72 hours in advance.
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