Job Abstract

Position:    Director, Sales Engineering
Location:    Burbank, CA

We currently have an opening for a Director, Sales Engineering.  This position will be a hybrid remote option. Please see responsibilities for additional in-person requirements.  

Summary:
The Director, Sales Engineering role is responsible for analyzing, designing, and developing commercially viable end-to-end technical solutions across Deluxe’s current and potential portfolio of clients. Deluxe’s goal is to rethink current methods and provide options and solutions that are equally beneficial to the company and our clients. This role will be client-facing, working directly with our clients and internal stakeholders with a key focus on Localization and emerging developments in artificial intelligence.  Partnering with the VP, Solution Architect, a core responsibility will be in ensuring the solutions are profitable business for Deluxe by translating customer needs and technology opportunities into detailed technical offerings, solutions and proposals is key. The ideal candidate will have and maintain a strong operational and technological background, including established and emerging business model solutioning.  

Responsibilities:

• Provide and drive vision to proposed corporate solutions

• Analyze customer technology, define customer workflow and process requirements and oversee customer communication in project implementation.

• Provide technical presentations to customers and technical training to Deluxe’s Strategic Accounts team 

• Assist the Strategic Accounts team in identifying new markets and opportunities, while providing direct feedback to the Product Management team on ways to improve existing solutions 

• Lead POCs and deployment of solutions

• In collaboration with Training & Implementation teams, develop and maintain technical documentation including product guides, technical specifications, and knowledge base articles, to aid customers and internal stakeholders in understanding and utilizing solutions

• Provide costings and other supporting data to assist in pricing of customer solutions and services

• Participate in RFI/RFP discussions in line with company objectives

• Prepare ad hoc analyses as requested by management

• Travel when necessary to meet current and prospective clients

• Attend industry conferences and report back to internal stakeholders

Qualifications:

• Bachelor’s degree in IT, Computer Science, Software Engineering or equivalent 

• 5+ year experience within the media and broadcasting industry, especially around media preparation and media distribution

• An understanding of the TV/Media global industry and dominant players

• An understanding of the technical and operational aspects of media workflows within a broadcaster, PayTV platforms and telco 

• Expert in presenting and communicating complicated scenarios in easy-to-understand ways

• Operational knowledge of Localization supply chains

• Familiarity with emerging artificial intelligence technologies in Localization (ex: ASR, MT, TTS)

• International experience including experience of multicultural teamwork 

• Excellent customer service skills

• Ability to work independently and as part of a team and take on new tasks

• Solid communication (written and verbal) skills

• Organized and detail oriented

• Experience at a studio and vendor role a plus

• AWS Certification is a plus

If you are an independent thinker with a high level of ingenuity and the above qualifications, then we'd like you to join our team!

We offer competitive pay and benefits program, including medical, dental & vision coverage, vacation & sick leave, 401(k), and more.

About the Company
Deluxe Media Inc. is a global leader in media and entertainment services for film, video and online content.  Since 1915, Deluxe has been the trusted partner for the world’s most successful Hollywood studios, independent film companies, TV networks, exhibitors, advertisers and others, offering best-in-class solutions in post-production, distribution, asset and workflow management, and cloud-based technologies.

With headquarters in Los Angeles and offices around the globe, the company employs over 3,500 of the most talented artists, developers, and industry veterans worldwide. For more information, please visit www.bydeluxe.com .

Diversity Statement

Deluxe’s policy is to provide equal employment opportunities to all applicants and employees.  Applicants will receive consideration for employment without regard to, and will not be discriminated against, on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran status, sexual orientation, gender identity or expression, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. Deluxe will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable local, state and federal law.

Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Deluxe. Please inform the company's personnel representative if you need assistance completing any forms or to otherwise participate in the application process.

This role is based in Los Angeles, California and the base pay range for this role is $160,000 - $180,000 annually. Actual amounts will vary depending on education, skills, experience, and geographic location.