Responsibilities and Duties. Support the end users on incidents logged in our online ticket system, help requests by phone or people walking in. Support basic level Windows server and Unix. Take care of hardware installation (PC, Server, Laptop, Printer)Support on network issues (LAN, WAN, Wi-Fi)Support the employees in the warehouse (scanners, tablets, automation)Coach and train our end users on the usage of tools, applications and basic knowledge of IT (self-service)Perform daily checks of bac... more details
Job Description
Responsibilities and Duties
Support the end users on incidents logged in our online ticket system, help requests by phone or people walking in
Support basic level Windows server and Unix
Take care of hardware installation (PC, Server, Laptop, Printer)
Support on network issues (LAN, WAN, Wi-Fi)
Support the employees in the warehouse (scanners, tablets, automation)
Coach and train our end users on the usage of tools, applications and basic knowledge of IT (self-service)
Perform daily checks of backups/systems as well as making sure that these checks are administered in a portal
Support Tier 1 and Tier 2 for Infrastructure and Technology
Manage disaster Recovery and High Availability plan for systems
Manage IT budget and procurement
Support on solving issues with PCs, Printers, Laptops and Servers (Windows/Unix)
Safeguard and improve (cyber) security and access control where possible
Monitor system downtime and resource utilization
Contribute to a good and strong relationship with our local service providers and suppliers
Server room maintenance and administration (including backups)
Automation & Innovation (including PowerShell)
Audio/visual equipment maintenance and troubleshooting
Telecom administration and maintenance
Administration of Expeditors Proprietary Applications and 3rd Party Systems
Capacity utilization and planning
Training
Adherence to Company’s policies and procedures as they relate to IT
Branch cybersecurity & access control
Physical Demands
Use of standard office equipment - computer with keyboard and mouse, phone, fax/copy/scan machine, etc.
Write with pencil/pen/marker
Functions performed primarily while seated at desk
Ability to travel when required
Qualifications
Desired qualifications
Bachelor’s degree (B.A.) from a college or university; or one to two years related IT experience; or equivalent combination of education and experience
Good knowledge and understanding of the network policy, topology, LAN, IP Standards
Good knowledge and understanding of the IT EI processes
IT Certifications considered a plus: CompTIA, Cisco, Microsoft, VMware, Linux
Preferred IT helpdesk background
Proactive for improvements in these processes by automation of tasks
Interpersonal skills
Customer service driven, solution-focused, and innovative
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