Job Abstract

Responsibilities:

• Interacts with end-users as required to assist in problem definition and system design.
• Coordinates and performs education and end-user training programs to assure systems are utilized as designed.
• Develops end-user documentation or a permanent reference for clear, concise information.
• Provides implementation assistance for system projects through all phases of the system development life cycle.
• Assists with system build, data validation and system testing.
• Other duties as assigned.

Education:

• Bachelor’s degree in related field required. 
• Associate’s degree and five years of relevant experience can substitute required experience. 
• Master’s degree and two years of experience can substitute required experience. 

Certifications:

• Experience typically supported by license in a medically related field such as nursing, pharmacy assistant, medical assistant, medical technology or EMT.
• Technical certification may be required.
• For Information Technology Division caregivers, ITIL Foundations certification is required within six months of position start date.   

Complexity of Work:

• •Must demonstrate effective communication and analytical skills.
• Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.
• Familiar with the processes and procedures related to health care regulatory agencies.
• In depth knowledge of clinical theory and practice.

Work Experience:

• Three years of applicable hospital or major medical center clinical experience or two years of recent experience supporting a major clinical information system. 
• High School diploma/GED and more than five years of relevant experience can substitute required experience. 

Physical Requirements:

• Ability to perform work in a stationary position for extended periods.
• Ability to travel throughout the hospital system.
• Ability to operate a computer and other office equipment. 
• Ability to communicate and exchange accurate information.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required. 

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All offers of employment are follwed by testing for controlled substances and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after one year.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. 

Please review the Equal Employment Opportunity poster. 

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities