The Communications Specialist is responsible for Field Communication, ensuring timely and accurate processing of all communication to the field; evaluate communication processes and update or implement new processes as needed. This position also supports projects to improve customer experience, enhance field execution, and drive compliance to store standards. Acts as the store liaison to ensure information is accurate, timely and easy to understand for optimal field execution. The Communications... more details
SUMMARY
The Communications Specialist is responsible for Field Communication, ensuring timely and accurate processing of all communication to the field; evaluate communication processes and update or implement new processes as needed. This position also supports projects to improve customer experience, enhance field execution, and drive compliance to store standards. Acts as the store liaison to ensure information is accurate, timely and easy to understand for optimal field execution. The Communications Specialist will act as a gatekeeper for all field communications, ensuring proper language and procedures are used. Responsible for verbal, written and visual communication, collaboration with multiple departments, analysis of communication effectiveness and supports various operational initiatives for a national retailer with over 800 stores and $2B+ in sales.
JOB DUTIES
- Manage field communications processes, distribution and retention of all field documents and messages that are assigned.
- Compose, review and edit Field communications.
- Work collaboratively with other departments to ensure timely and accurate communication between departments and field partners.
- Make recommendations for the best communication outlet, delivery method and timeframe for all field messages.
- Evaluate processes to develop efficiencies and provide accurate and executable direction to the field.
- Support company initiatives by providing field perspective and communication recommendations for a project launch or rollout.
- Identify content risks or issues in order to provide recommendations that meet communication requirements and operational objectives.
EDUCATION & EXPERIENCE
Education Minimum: Bachelors’ Degree in Communications or related field
Experience Minimum: 1-2 years' experience in communications or related field
Experience Preferred: 3-5 years' experience in communications or related field
WORKING CONDITIONS
Minimal travel to retail stores may be required
KNOWLEDGE, SKILLS & ABILITIES
- Strategic thinker with excellent written and verbal communication skills
- Ability to communicate effectively and support various business teams across the organization
- Lead and drive projects to completion of various size and scope with a high degree of attention to detail
- Work collaboratively with various departments within the organization
- Ability to create engaging content through various communication vehicles including video
- Think outside the box to develop communication efficiencies and strategies for future growth
- Maintain flexibility and prioritize communication needs in a rapidly changing environment
- Proficient in Microsoft Office 365 including Excel, Outlook, Office and Publisher
- Experience with InDesign and Acrobat preferred
This position will be located at:
5555 Darrow Road Hudson, OH 44236
Eligibility for benefits and incentives is dependent upon employment status. JOANN offers the following benefits and incentives to eligible Team Members:
- Medical, Dental and Vision benefit plans
- Company-paid basic, Optional, and Dependent life insurance
- Long-term disability and Company-paid Short-term disability
- Paid Time Off and Sick Time
- Tuition Reimbursement
- Team Member Discount
For more details on benefits and eligibility requirements, Click Here or visit https://joann.myben.site/
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JOANN is an Equal Employment Opportunity Employer. This job summary is intended to be brief and does not list all duties for this position. Nothing in this job description should be construed as an express or implied contract of employment. JOANN is an at-will employer, which means that your employment may be terminated by JOANN or yourself with or without notice or cause unless the at-will arrangement is modified by a written agreement signed by both you and and authorized representative of JOANN.
