Job Abstract

Slate CRM Administrator ( Repost Position)

Reporting to the AVP of Enrollment Management, the Slate CRM Administrator oversees the overall design, administration, maintenance, and support of the Enrollment Management CRM platform (i.e., Technolutions Slate). This position will work collaboratively to support the Enrollment Management leadership team and campus partners (Information Technology, Financial Aid, Provost Office, etc.) to provide overall management of the Slate CRM functionality to include applications, document management, inquiry and prospect data uploads, communication support, event management, user training, and system integrations. This is an on-site position.

Manhattan College is an independent Catholic institution of higher learning that embraces all faiths, cultures, and traditions. The mission of Manhattan College is to provide a contemporary educational experience that prepares graduates for lives of personal development, professional success, civic engagement, and service to their fellow human beings. The College pursues this mission through programs integrating a broad liberal education with a concentration in specific disciplines in the arts and sciences or professional preparation in business, education, health, and engineering.

Responsibilities and Duties:

• Acts as the primary Slate administrator. Manages the day-to-day operation, use, and configuration of the system. Maintains functionality, appearance, and settings within community areas of the CRM.
• Configure and customize Slate to meet the specific needs and workflows of different departments and users, including forms, reports, workflows, and portals.
• Ensure data integrity and operational efficiencies through, rules, automation, and auditing; maximize efficiency and accuracy of Slate's capabilities. Test, deploy, and validate regular updates, feeds, and/or new functionality delivered by Technolutions
• Write and execute queries and API calls against university databases using SQL Server; data systems include Slate and Banner.
• Develop and maintain data integration between Slate and other systems.
• Develop custom reports and dashboards using Tableau and Slate.
• Troubleshoot and resolve issues relating to records, integration, and general system issues.
• Maintain documentation, including procedures, configuration, and architecture.
• Provide user support and facilitate training with staff and faculty across the institution.

Qualifications:

• Bachelor's degree with an emphasis on quantitative skills (computer science, statistics, social sciences, or related field of study). Masters Degree preferred.
• Four (4) years of professional full-time experience with at least two (2) years of experience as a CRM System administrator in a fast-changing production environment.
• Experience with Technolutions Slate
• Familiarity with Ellucian Banner or other higher education student information system
• Strong understanding of SQL and relational database concepts
• Strong understanding of the Microsoft Office (i.e., Excel)
• Experience with Tableau, PowerBI, or similar data visualization software
• Excellent interpersonal, written, and verbal communication skills to work with a diverse group of technical and non-technical people and handle interactions/concerns with professionalism

Salary: $65,000-$90,000

Manhattan College is an independent Catholic coeducational institution in the Lasallian tradition. We expect our faculty, administration, and staff to be knowledgeable about our mission and positively contribute. Applicants from historically under-represented segments of the population are encouraged to apply, as well as those attracted to a college with a Catholic identity. We are committed to a diverse campus community. AA/EO Employer M/F/D/V.