On Time Staffing is seeking Distribution CSR for our internationally recognized company located in Tracy, CA!! Starting pay rate: $20.50-$21 Shifts: 3 pm-11:30 pm 11 pm-7:30 am Job description: The Customer Service Representative carries out all customer service activities such as responding to inquiries, processing orders and receipts and handling complaints in a prompt, courteous and effective manner. Other responsibilities include answering/routing telephone calls, greeting visitors, scheduli... more details
On Time Staffing is seeking Distribution CSR for our internationally recognized company located in Tracy, CA!!
Starting pay rate: $20.50-$21
Shifts:
3pm-11:30pm
11pm-7:30am
Job description: The Customer Service Representative carries out all customer service activities such as responding to inquiries, processing orders and receipts and handling complaints in a prompt, courteous and effective manner. Other responsibilities include answering/routing telephone calls, greeting visitors, scheduling and other clerical duties as directed by Customer Service Supervisor or Office Manager.
Interacts in a good working relationship with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. in a courteous and effective manner
Processes and inputs all customer orders
Produces stock reports to check for product availability
Produces all related paperwork and necessary information required for customer work orders
Coordinates special and last minute shipping requests with the Traffic and Operations Departments, expediting any order as necessary
Provides follow up with other departments to ensure service standards are being met
Assures proper invoicing of accounts by verifying computer generated invoices- Prepares shipping and tracing information to customers as required
Maintains damage records and back order logs
Communicates customer feedback to management including any signs of dissatisfaction
Acts as a liaison between the warehouse and the customer in administration of the accounts and between the office and customers regarding invoicing and credit changes
Oversees all paperwork associated with orders and maintain the corresponding files
Maintains current and accurate procedure manual, which details the processing requirements for each account
Job Requirements:
10-key
Hours of availability HS Diploma/GED
Microsoft Applications
Shipping Software System
Typing skills
Benefits of working with us:
Sick days
Medical and dental insurance
For your safety, full COVID-19 procedures in effect daily.
Refer your friends and family for a $50 Referral Bonus after 80 hours worked
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