Company West Coast Energy Systems
Name Technical Service Trainer - Energy Systems - Stockton, CA
Req # 64908
Employment Type Full Time
Shift 1st
The Technical Service Trainer is responsible for training/instructing technicians in all aspects of generator repair and installation. The Technical Service Trainer applies technical skills and knowledge of start-up, operation and troubleshooting of all Generac products.
Essential Duties and Responsibilities:
- Act as the single point of contact for technical support issues at WCES.
- Liaise between ES and the factory support team to drive resolutions to technical support issues.
- Lead monthly master technician – service supervisor calls for the enterprise.
- Foster a collaborative relationship with factory subject matter experts to ensure ES is receiving the most up to date technical documentation, software, and changes to process.
- Support the commissioning and warranty team with ES warranty claims to include, filing, responding to the factory, and ensuring a mutual resolution for all stakeholders.
Minimal Qualifications:
- High School Diploma or equivalent
- 5 years field technician experience in HVAC, automotive, generator or similar discipline or 3 years combined field technician experience and technical training experience
Preferred Qualifications:
- Associates or Bachelor’s degree
- Curriculum development experience
- Technician Excellence or ASE (Automotive Service Excellence) certification
- Previous experience using SAP or equivalent ERP
Knowledge, Skills, and Abilities:
- Knowledge of MS Office to include: MS Word, MS Power Point and MS Excel
- Demonstrated strengths in writing and presenting / instructing technical information
- Ability to develop testing plans
- Technical aptitude to do basic generator start up and troubleshooting
- Ability to deal with shifting priorities and moving deadlines
- Highly organized and detail oriented;
- Familiarity with hand tools and test equipment.
Physical Demands:
While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop, bend or reach above the shoulders. The employee must occasionally lift to 50 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision and ability to adjust focus. Occasional travel. Up to 50% travel and valid Driver’s License required.
“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.”
