Adecco is assisting a local company in recruiting for a current Customer Experience Coordinator opening in Washington, D.C. This is for a 4-month opportunity. As a Customer Experience Coordinator, you will be responsible for all aspects of managing an active Showroom, managing the customer experience, events, daily hosting/hospitality, and walk in visitors. Apply now if you meet the qualifications listed below!
Job Responsibility
- Owns and manages the customer experience in the Showroom.
- Manages and upholds the North American Showroom Protocols and Procedures
- Owns and manages the day-to-day operations of the showroom/facility.
- Owns and manages all hosting and hospitality functions including food/beverage displays and room set ups and clean up. Owns and manages all evening events including budgets, planning, and preparation.
- Manages showroom tour schedule and meeting room usage.
- Works closely with Project Managers and Showroom Manager on installation of product and showroom construction (Refreshs, new product introductions, product replacements)
- Maintains current product knowledge on all product lines and understand current workplace issues for walk in presentations to customers, dealers, A+D and students.
- Maintains the appearance of the showroom so that it is a first-class experience for our clients embraces the ownership and a sense of pride in all areas:
- Assures that product is always up to date and functioning properly.
- Implements Corporate showroom strategy that includes a rigorous protocols program, and seven areas of focused standards. Welcome, Hosting, Hospitality, Operations, Showroom Technology, Standardization, and Presentations.
- Works with regional and area sales personnel to develop and design customer visits that are unique and specific to each client.
- Manages all hosting and hospitality in the showroom.
- Ability to use and troubleshoot facility technology. AV equipment, phone system, video conference, projectors, and monitors
- Must be an initiative-taker and the ability to self-manage.
- Must be quick on their feet and the ability to problem solve in a calm and effective manner while under pressure or extreme time constraints.
Qualification/Skill Education- Must be able to perform each essential duty satisfactorily.
- Bachelors degree in marketing, Facilities Operations, Hospitality, Design, or related field.
- Two to four years previous experience or an equivalent combination of education, training, and experience.
- Knowledge of systems furniture and/or office application, design, customer experience, etc.
- Ability to work under pressure, constant change, and work a flexible schedule. Advanced hosting and hospitality skills.
- Experience in preparing and delivering presentations, demonstrations, and or training skills.
- Project a positive, professional, and confident image.
- Demonstrate ability in providing outstanding service to customers and the ability to effectively use office automation, technology, and communication software and tools currently used in showrooms.
- This position is part of a team that is often a physically demanding job where you are on your feet moving furniture, breaking down food set ups, touring clients, receiving deliveries... Must be able to perform all essential functions of the position with or without accommodations.
- Must be able to float between both showrooms located in NW D.C.
- The working hours will be from 9:00 am to 5:00 pm
- Pay $25-$29 per hour depending on skill set.
Adecco provides one of the most comprehensive benefits packages in the industry to contract workers. Benefits are available to you as a contractor after one week of employment.
Click onApply Nowto be considered for this Customer Experience Coordinator position in Washington, D.C.,or any related opportunities with Adecco.Pay Details: $25.00 to $29.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
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The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.
