We're seeking a Service Manager with a whatever-it-takes approach to join our team! In this full-time role, you'll be responsible for leading a team and ensuring the community remains in compliance with both internal company standards and applicable laws. As a Service Manager, you'll provide hands-on troubleshooting in areas such as HVAC, electrical, plumbing, carpentry, dry walling, exterior structure, tiling, masonry and appliances. WHAT WE EXPECT FROM YOU: Hiring, train, coach, counsel, and m... more details
Excellent organization and communication skills
CFC Required
Boiler/Chiller community
Ability to maintain adaptability and flexibility in a dynamic work environment
High-level critical thinking skills
Excellent supervisory and team development skills
WHAT WE ARE LOOKING FOR: We're seeking a Service Manager with a whatever-it-takes approach to join our team! In this full-time role, you'll be responsible for leading a team and ensuring the community remains in compliance with both internal company standards and applicable laws. As a Service Manager, you'll provide hands-on troubleshooting in areas such as HVAC, electrical, plumbing, carpentry, dry walling, exterior structure, tiling, masonry and appliances.
WHAT WE EXPECT FROM YOU:
Hiring, train, coach, counsel, and manage a successful service team
Encourage and build positive relationships with all team members, customers, and vendors
Ensure all Southern Management policies, procedures, and internal quality control standards are upheld at all times
Monitor daily activities of service team to ensure product and service quality
Maintain accurate logs of, and schedules for, all maintenance work and materials
Perform daily checks of overall community appearance
Perform service technician responsibilities as necessary
Schedule, conduct and document regular meetings with service team members
Schedule and manage appropriate contracts
Provide high levels of service to all customers and team members
Aid in preparation of annual budget and community plans
Respond in emergency situations, as needed
Stay abreast of industry trends
Demonstrate behaviors that cultivate a positive work culture
Contribute to community and company engagement efforts
Perform other duties as assigned by manager or supervisor
JOB KNOWLEDGE & SKILLS:
Ability to perform all Service Technician duties
Excellent written and verbal communication skills
Outstanding interpersonal skills
Exceptional customer service skills
Ability to effectively lead, coach, and motivate
High-level critical thinking skills
Knowledge of current applicable laws
Strong organizational skills
Adaptability and flexibility in fast paced environments
Ability to keep neat and accurate records
Knowledge of contract requirements
Understanding of basic mechanical and mathematical principles
Ability to lift 80 pounds to the shoulder and carry it
Aptitude with Microsoft Word and Excel
Experience with Yardi software products a plus
M-II level training
Five years of experience in a supervisory role in maintenance or service-related environment
Successful completion of all internal advanced maintenance classes and on-the-job training within a year of employment
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