The Service Desk Associate is responsible for providing exceptional customer service to patrons at the Blough-Weis Library. This position primarily involves assisting with check-in/check-out processes, answering inquiries, and organizing library materials. The Service Desk Associate will collaborate with the library staff, faculty, and student workers to ensure the library’s smooth operation. This position is defined as a non-exempt position under FLSA regulations. Specific Responsibilities. Cir... more details
Student Worker- Library Service Desk Associate
Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply for this Job link/button.
If you would like to bookmark this position for later review, click on the Bookmark link. If you would like to print a copy of this position for your records, click on the Print Preview link.
Bookmark this Posting Print Preview | Apply for this Job
Posting Details
First Section
Position Title
Student Worker- Library Service Desk Associate
Position Approval Date
07/01/2024
Is this position budgeted?
Yes
Is this position an essential position?
No
About Susquehanna
As a living, learning and working community, Susquehanna University affirms its commitment to being an engaged, culturally inclusive campus. As we seek to embody the rich diversity of the human community, we commit ourselves to the full participation of persons who represent the breadth of human difference. The university encourages candidates from historically underrepresented groups to apply. Susquehanna University is an Equal Opportunity Employer.
Susquehanna University is a national liberal arts college committed to excellence in educating students for productive, creative and reflective lives of achievement, leadership and service in a diverse, dynamic and interdependent world. Its more than 2,300 undergraduates come from 35 states and 22 countries, and all students study away through Susquehanna’s unique Global Opportunities program. Susquehanna University’s 325 acre campus, noted for its beauty, is located in Selinsgrove, Pennsylvania, 50 miles north of Harrisburg in the scenic Susquehanna River Valley, about a three hour drive from Philadelphia, Washington, D.C., and New York City. For more information, please visit https://www.susqu.edu.
Position Summary
Job Summary
The Service Desk Associate is responsible for providing exceptional customer service to patrons at the Blough-Weis Library. This position primarily involves assisting with check-in/check-out processes, answering inquiries, and organizing library materials. The Service Desk Associate will collaborate with the library staff, faculty, and student workers to ensure the library’s smooth operation. This position is defined as a non-exempt position under FLSA regulations.
Specific Responsibilities
Circulate library materials and reserves
Process check-ins and check-outs using the library system
Assist patrons with locating and retrieving library materials
Organize returned library materials on book carts for efficient shelving
Maintain confidentiality of patron information
Provide Excellent Customer Service
Answer questions regarding library services, policies, and resources
Communicate with and assist patrons over the library phone
Utilize knowledge and training to problem solve
Refer complex or research-related questions to supervisors or librarians
Collaboration
Work well with the general public, university and library administration, faculty, staff, students, and fellow student workers
Maintain a positive and professional demeanor
Foster a welcoming environment that promotes a positive library experience for all
Efficiency
Undertake any library tasks or responsibilities assigned by library supervisors
Assist with occasional special projects or events within the library
Knowledge, Skills, Abilities
Strong customer service skills with the ability to communicate effectively and professionally with diverse individuals
The ability and willingness to learn library systems and technology
Able to work independently and prioritize tasks
Familiarity with library systems and technology preferred but not required
Weekend availability strongly preferred
Required Qualifications
Learning Objectives
Time Management
Customer Service
Attendance and Punctuality
Dependability
Education
First Year, Sophomore. All Majors.
Experience
Familiarity with library systems.
Basic knowledge of library organizational systems preferred.
Previous experience working in a library or related field preferred.
Location
On SU Campus
Additional Requirements
This position is paid $9.00 per hour, with an estimate of 5-7 hours weekly. Service Desk Associates are expected to work a minimum of 5 hours per week but may pick up as many as 10 additional hours in dropped shifts per week.
Physical Demand
Must be able to move through the library to assist patrons.
May be asked to push a book cart when reshelving books
Position requires the ability to stand or sit for extended periods of time.
Position requires the ability to talk and to hear instruction.
Position requires occasional manual dexterity and the ability to use fingers, hands, and arms to feel, handle, and reach.
Position requires occasional stooping, crouching, and bending.
Position requires the ability to occasionally lift up to 5 pounds.
Working conditions are indoors.
Preferred Qualifications
Special Instructions to the Applicant
Benefits Eligible
No
Number of Months
9 months
Additional Work Schedule Details?
Hours per week during the academic year (39 wks)
5
Hours per week during the summer (13 wks)
0
Status
Temporary
Posting Date
07/15/2024
Closing Date
08/12/2024
Full-Time/Part-Time
Temporary
Open Until Filled
No
Anticipated Start Date
Posting Number
AH01200
Posting Specific Questions
Required fields are indicated with an asterisk (*).
Job Abstracts is an independent Job Search Engine. Job Abstracts is not an agent or representative and is not endorsed, sponsored or affiliated with any employer. Job Abstracts uses proprietary technology to keep the availability and accuracy of its job listings and their details. All trademarks, service marks, logos, domain names, and job descriptions are the property of their respective holder. Job Abstracts does not have its members apply for a job on the jobabstracts.com website. Additionally, Job Abstracts may provide a list of third-party job listings that may not be affiliated with any employer. Please make sure you understand and agree to the website's Terms & Conditions and Privacy Policies you are applying on as they may differ from ours and are not in our control.
We would like to take a second to Welcome You to Job Abstracts, the nation’s largest Pure Job Board. With over 3.1 million job listings from 15,000+ Companies & Organizations, we help job searchers find careers that match their interests. As an anonymous user, you have probably discovered how easy our system is to use. However, you have just scratched the surface of what we can offer.
We encourage you to Register so you can use our most powerful features: searching with multiple terms, setting up multiple locations, establishing favorite companies, and accessing your search history. If you find a job you like, you can apply directly for it, and then, keep notes on it. We will also keep a lookout for jobs that match your search terms and email you when we find something you may like.
You can register for free and the system is free to use. If you like our system so far, click on Register and unlock the power required by serious job searchers.
Any time you conduct a search, the system shows you job matches, ranked by their Relevance Score (RS).
The score is calculated by a proprietary algorithm that uses Intelligent Machine Learning.
The Relevance Score tells you how well the job opportunity matches your search term or terms.
When not logged in, the system is limited to one search term. Scores for single term matches are usually lower.
When you register, log in, and set up multiple terms prioritized by importance, the jobs found for you will receive a much higher Relevance Score.
