Essential Duties. Interact with customers via phone or email. Interacts with external and internal customers to provide information in response to inquiries about products and services. Process orders, forms, and request. Resolve or escalate customer complaints requests. Track orders through SAP. Communicate problems/information between sales representatives, manufacturing personnel and customer. Extremely important as many of our products are made to order and are not stocked in finished goods ... more details
BIS Sales Service Associate
Job LocationsUS-PA-Center Valley
Requisition ID
2024-24268
Company
B. Braun Medical Inc
# of Openings
1
Category
Admin - Clerical
Position Type
Hybrid Full Time
Shift
M-F; 8:00 AM-4:30 PM
Site
BIS
Overview
About B. Braun
B. Braun Medical Inc., a leader in infusion therapy and pain management, develops, manufactures, and markets innovative medical products and services to the healthcare industry. Other key product areas include nutrition, pharmacy admixture and compounding, ostomy and wound care, and dialysis. The company is committed to eliminating preventable treatment errors and enhancing patient, clinician and environmental safety. B. Braun Medical is headquartered in Bethlehem, Pa., and is part of the B. Braun Group of Companies in the U.S., which includes B. Braun Interventional Systems, Aesculap® and CAPS®.
Globally, the B. Braun Group of Companies employs more than 61,000 employees in 64 countries. Guided by its Sharing Expertise® philosophy, B. Braun continuously exchanges knowledge with customers, partners and clinicians to address the critical issues of improving care and lowering costs. To learn more about B. Braun Medical, visit www.BBraunUSA.com.
Responsibilities
Position Summary:
Responsibilities: Essential Duties
Interact with customers via phone or email.
Interacts with external and internal customers to provide information in response to inquiries about products and services.
Process orders, forms, and request. Resolve or escalate customer complaints requests. Track orders through SAP.
Communicate problems/information between sales representatives, manufacturing personnel and customer. Extremely important as many of our products are made to order and are not stocked in finished goods inventory.
Respond promptly to customer inquiries and provide accurate, valid, and complete information by using the proper methods and tools.
Report product complaints in accordance with Quality Management System.
Provide pricing and delivery information. Generate deliveries and coordinate with the distribution warehouse accordingly.
Set up new customer accounts in Salesforce.
Create and maintain pricing contracts in SAP.
Create Pro Forma Invoices and commercial invoices, if necessary.
Assists with processing, maintenance, and updates to applications related to sales force operations, where applicable.
Assists with the generation of sales and performance reports, where applicable.
Assist BIS Commercial Organization to ensure all consignment agreements meet corporate compliance guidelines. - May solicit sale of new products.
The job function listed is not exhaustive and shall also include any responsibilities as assigned by the Supervisor from time to time.
General: It shall be the duty of every employee while at work to take reasonable care for safety and health of himself/herself and other persons.
Expertise: Knowledge & Skills
Requires working knowledge of technical field/area of specialization. Exercises general application of principles, theories and concepts. Follows established procedures and guidelines.
Works under general supervision. May periodically assist in orienting, training, assigning and/or reviewing the work of other peers.
May require some limited judgement in resolving problems.
Contacts are primarily with department supervisors, leads, subordinates, and peers. Occasional contact with external contractors/vendors.
The targeted range for this role takes into account a range of factors that are considered when making compensation and hiring decisions; included but not limited to: skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. Compensation decisions are dependent on the facts and circumstances of each case. The range provided is a reasonable estimate.
High school diploma/G.E.D or equivalent required, Associate's or technical degree preferred.
02-04 years related experience required.
Regular and predictable on-site attendance
While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to use hands to handle or feel and reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 20 pounds.
Additional Information
Responsibilities: Other Duties:
The preceding functions have been provided as examples of the types of work performed by employees assigned to this position. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed in this description are representative of the knowledge, skill, and/or ability required. Management reserves the right to add, modify, change or rescind the work assignments of different positions due to reasonable accommodation or other reasons.
Physical Demands:
While performing the duties of this job, the employee is expected to:
Light work - Exerting up to 20 lbs of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.
Lifting, Carrying, Pushing, Pulling and Reaching:
Occasionally:Reaching upward and downward, Push/pull, Stand
Frequently:Sit
Constantly:N/A
Activities:
Occasionally:Climbing stairs/ladders, Push/pull, Reaching upward and downward, Standing, Walking
Frequently:Finger feeling, Hearing - ordinary, fine distinction, loud (hearing protection required), Seeing - depth perception, color vision, field of vision/peripheral, Sitting , Talking - ordinary, loud/quick
Constantly:N/A
Environmental Conditions:
Occasionally:N/A
Frequently:N/A
Constantly:N/A
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Noise Intensity:Moderate
Occasionally:Other
Frequently:N/A
Constantly:Office environment
What We Offer
B. Braun offers an excellent benefits package, which includes healthcare, a 401(k) plan, and tuition reimbursement. To learn more about B. Braun and our safety healthcare products or view a listing of our employment opportunities, please visit us on the internet at www.bbraunusa.com.
Through its “Sharing Expertise®” initiative, B. Braun promotes best practices for continuous improvement of healthcare products and services.
Notices
Equal Opportunity Employer Veterans/Disabled
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