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About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

The Technical Architect - Availability & Reliability role is within Salesforce’s Customer Availability Products and Services organization under the Chief Availability Officer. Leading with Trust as our #1 value, the organization is responsible for maximizing customer trust in Salesforce Services and driving the highest standard in Customer Availability (& performance, & resilience) as a shared responsibility.

This horizontal role will serve as a regional senior technology leader representing Salesforce Technology and Services to our largest customers. With customer experiences at the center, this position helps drive our Availability technology strategy and influences business partners and technology leaders on strategic direction in general. The position will work with senior engineering leaders and other architects on the definition and delivery of highly scalable and secure cloud solutions. This position does not only require excellent technical skills, but outstanding analytical, leadership, and influencing skills paired with great business insight. It is a multi-functional leadership role that requires alignment building and communication with all engineering organizations.

Your Impact:

• Position, message, and deep dive Salesforce Services (Availability, Performance, & Resilience), Salesforce's cloud-scale architecture/technology, and Hyperforce with customers

• Build and maintain trusted relationships with customers (C-level and key decision-makers)

• Proactively evaluate and guide strategic customers on healthy, highly available, and scalable Salesforce Solutions; this includes key events such as high-volume sales periods, the launch of new capabilities, major user expansions, etc…

• Serve as the lead Engineering SME for strategic customer engagements

• Drive overall architectural principles, frameworks, and standards based on customer engagements

• Drive architecture and enterprise capabilities across Salesforce (availability, resilience/fault tolerance, scalability, extensibility, maintainability, etc…)

• Drive research and case studies on emerging customer scenarios and patterns

• Work in an influential and consultative fashion across Salesforce organizations: Engineering, Security, Product, Customer Success, etc…

• Analyze and provide feedback on our availability and technology strategy

• Work with other architects and CTOs to craft the architectural vision and roadmap for the organization

• Provides mentorship to team members to support their understanding of the architecture and aid in their technical development

Required Skills:

• 15+ years experience in cloud-scale architectures, software development, Platform-as-a-Service, Infrastructure-as-a-Service (AWS, GCP, Azure)

• Ability to independently craft and deliver large, sophisticated projects for customers

• Hands-on technical consulting and solution implementation experience for a major software domain (e.g., CRM, ERP, HR)

• Ability to build an environment for transparent and open discussion of all issues; involve the right people from across the organization to resolve critical issues

• Experience and effective in high-stress, challenging customer situations (rebuilding trust scenarios with customers following technology impact)

• Ability to work with other architects and Chief Technology Officers to influence and drive the architectural vision and roadmap based on customer engagements

• Deliver technical reports and performance presentations to customers and at industry events

• Rapidly learn new technologies as well as strong presentation, communication, and facilitation skills

• Metrics and data-driven decision making

• Experience with Agile development methodology (e.g., Scrum)

• Technical degree required

Preferred Qualifications

• Experience as a Senior Architect and/or CTO with leadership driving organizational transformation in a matrixed organization

• Experience with Salesforce and the primary products (Sales Cloud, Service Cloud, Marketing Cloud, and Commerce Cloud)

• SaaS / PaaS-based core services/infrastructure product development experience

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