Job Abstract

Join our Westwood Ophthalmology Call Center team, where you will play a vital role in ensuring a seamless patient experience! We are looking for a positive, detail-oriented individual dedicated to providing excellent patient service. Responsibilities include, but are not limited to:

• Pre-registering new and returning patients via telephone
• Collecting demographic and insurance information
• Entering authorizations and referrals
• Scheduling appointments
  
• Maintaining logs and tracking all activities
  
• Communicating with faculty and office staff via email, paging system, and verbal messages

Required:

• Minimum six months of experience working in healthcare.
• Minimum six months of experience working in an ophthalmology practice.
• Working knowledge of ophthalmic medical terminology.
• Familiarity with current billing practices including governmental plans such as Medicare and Medicaid.
• Six months of experience scheduling patient appointments in electronic system.
• Computer skills sufficient to communicate by email.
• Verbal and written skills in English sufficient to communicate effectively with patients, doctors and staff.
• Excellent interpersonal skills to interact with individuals of varied backgrounds effectively, with professionalism, patience and understanding.
• Ability to prioritize tasks in a systematic manner to maximize efficiency.
• Ability to demonstrate professionalism while dealing with the stressors of operating a multi-line telephone system.
• Ability to work with frequent interruptions and to complete assignments in a timely manner.

Preferred:

• One year of experience working in clinical teaching environment.
• Bilingual in English and Spanish.