For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.
Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.
If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!
Peacock Theater hosts over 120 music, family, dance and comedy acts, award shows, televised productions, conventions and product launches with over 500,000 guests passing through the doors annually. The 7,100-seat theater offers guests mid-sized intimacy, with no seat further from the stage than 220 feet. Peacock Theater offers 12,000 square feet of VIP & hospitality areas, 10 dressing rooms and state of the art technology making it is a favorite indoor venue for performers and fans alike. Since opening in October 2007 with six sold out shows featuring the Eagles and Dixie Chicks, Peacock Theater has hosted concerts starring the most popular artists including Alan Jackson, Katy Perry, Charlie Wilson, Juan Gabriel, Aretha Franklin, Ed Sheeran, John Fogerty, Gabriel Iglesias, Kanye West, Marc Anthony, Sesame Street Live, John Legend, The Avett Brothers, Neil Young, Steely Dan, Trey Songz, Kelly Clarkson, Rush, Yanni, Nicki Minaj, Juanes, Cat Stevens, The American Idol Finale shows, Michael Jackson’s This is It, Straight Outta Compton, The Hunger Games and Twilight Movie Premieres and many more. Peacock Theater is home to the Primetime Emmy Awards and BET Awards, and has previously hosted the American Music Awards, ESPYs, Nickelodeon Kid’s Choice Awards, People’s Choice Awards, Radio Disney Music Awards, the 2010, 2011 & 2015 MTV Video Music Awards, the 2014 & 2015 MTV Movie Awards and the 2013 & 2022 Rock N’ Roll Hall of Fame Induction Ceremonies.
Peacock Theater, a 7,100-seat live theatre, is centrally located within L.A. LIVE, a 4 million square foot / $3 billion downtown Los Angeles sports and entertainment district adjacent to Crypto.com Arena and the Los Angeles Convention Center also featuring a 2,300 capacity live music venue, a 54-story, 1001-room convention “headquarters” destination (featuring The Ritz-Carlton, Los Angeles and JW Marriott Los Angeles at L.A. LIVE hotels and 224 luxury condominiums – The Ritz-Carlton Residences at L.A. LIVE – all in a single tower) , the GRAMMY Museum, the 14-screen Regal Cinemas L.A. LIVE theatre, broadcast facilities for ESPN along with entertainment, residential, restaurant and office space, along with Peacock Place and the 20,000+ square feet of LED signage within the entertainment district.
Position Summary:
The Manager Operations oversees the day-to-day functions of the venue's operational services, including direct management of utility operations employees and third-party janitorial services staff. This position is responsible for ensuring compliance to operating standards and that venue common area facilities are maintained in a clean, safe and orderly fashion. The Operations Manager is also responsible for the administration of the department's safety and sustainability programs as well as ensuring that all special event activities comply with the LA LIVE campus policies and procedures.
Essential Functions:
- Oversee, direct, and manage the venue’s loading dock operations and staff to ensure efficient operations. Coordinates with the Event Services team the loading dock operations to ensure that all established campus policies regarding access are followed.
- Perform oversight and management of the third-party janitorial contractor, ensuring that the venue is maintained at a world class level of cleanliness.
- Set work standards and expectations for the janitorial project manager and operations utility personnel and evaluates work performance.
- Conduct regular quality control walkthroughs of the venue and documents maintenance, safety, and cleanliness issues. Tracks and logs findings and assist in distributing work orders to the proper departments for correction.
- Oversee and manage the established operating budgets for janitorial supplies and operations utility. Maintains supply inventories and orders supplies.
- Inspects back of house operations and ensures that policies and procedures are followed. Maintains records and reports issues to senior management.
- Key stakeholder in developing and managing venue’s safety programs, in accordance with the Injury and Illness Prevention programs. Produces monthly safety topics and tracks team member safety training.
- Enforce sustainability programs focused on reducing the waste stream activities from the LA LIVE campus (e.g., food composting, grease waste, cardboard recycling). Works with sustainability coordinator, third party tenants, and service providers on compliance.
- Inspect and assist with the management of special event load ins and/or outs ensuring that the venue’s property is not damaged. Provides inspection report of damages and works with event teams to bill events for repair costs.
Required Qualifications:
- A minimum education level of: BA/BS Degree in related field
- A minimum of 4-6 years of related work experience in a live entertainment facility (i.e. theatre, arena, sports venue, concert venue, stadium).
- Work experience in an events-based theater or venue (seated venue is a plus).
- Experience working with and managing department operating budgets.
- Previous experience in direct employee management, supervision and conflict resolution.
- Possess understanding of Local 501 Operating Engineer Union Contract.
- Proficiency in Microsoft Office Suite, Outlook, Word, and specifically Excel.
- Must be able to multi-task in a fast-paced environment.
- Must possess knowledge of the maintenance in operational trade and how it applies to building management.
- Must possess basic knowledge of production and how it applies to events in theater management.
- Must have great written and verbal communication skills.
- Must possess the ability to self-motivate.
- Ability to work long irregular hours for an extended periods of time as dictated by events and schedule (including nights, weekends and holidays).
Preferred Qualifications:
- Managerial experience in a fast-paced music venue and or theater environment
- Experienced in crowd control dynamics.
- General knowledge of CA Artist tax franchise, excel and Microsoft Office proficient
Pay Scale: $70,000
AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.
AEG is committed to developing a diverse workforce reflective of the marketplace and the communities in which we do business. We believe a diverse workforce is not merely an advantage; it is mandatory for any company to be successful in today's business climate.
Anschutz Entertainment Group is an equal opportunity employer and will not discriminate against any individual, employee, or application for employment on the basis of race, color, marital status, religion, age, sex, sexual orientation, national origin, handicap, or any other legally protected status recognized by federal, state or local law.
This Employer is subject to the Fair Chance Initiative for Hiring Ordinance (FCIHO) (LAMC 189.00)
